Senior Customer Success Manager

BarcelonaRemotePosted 22 days ago

Role Overview

Canary Technologies is hiring a Senior Customer Success Manager. This is a full-time remote role, with the team based in Barcelona. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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CSMOROnboardingUsCanaryTechnologiesAIMajor

Job description

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role

We’re seeking a proactive, highly strategic, and driven Senior Customer Success Manager to join our EMEA Customer Success team. In this role, you will take ownership of the onboarding and implementation of some of our most strategic accounts across the EMEA region. These high-impact deals hold immense value for Canary, driven either by substantial revenue potential or the prestigious regional status of the hotel property itself.

As a Senior CSM, you will collaborate closely with the Product, Engineering, and Sales teams to ensure a smooth, rapid implementation process that aligns the hotel's desired outcomes with our product’s capabilities. Beyond managing your own book of business, you will act as a leader within the region, coaching other customer success team members and collaborating on building scalable processes and workflows needed to onboard our highest-value accounts. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.

About Canary Technologies

Canary Technologies

canary.com

Hires remote

24 other open roles at Canary Technologies on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Senior Customer Success Manager position at Canary Technologies?

Use the Apply button above to submit your application directly to Canary Technologies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Customer Success Manager role at Canary Technologies remote?

Yes. This is a remote role. The team is based in Barcelona, but the position itself does not require relocating to that office.

What does a Senior Customer Success Manager at Canary Technologies earn?

Canary Technologies has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Customer Success Manager role at Canary Technologies posted?

This role was posted on June 29, 2026 (22 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Customer Success Manager role at Canary Technologies require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Canary Technologies lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

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