Call Centre Agent/Medical assistant/Receptionist

Canada Vein Clinics is looking for a medical assistant/customer service representative/call centre agent to work in our clinics located at our Toronto and Richmond Hill locations. We are looking for a motivated, self directed individual who works well independently within a team setting.

Duties include:

• Greeting and assisting patients as they call or enter the clinic
• Keeping the reception area organized
• Helping the nurse and the doctor with different procedures, understanding aseptic techniques
• Assist the nurses on getting clients ready for treatments (i.e. , getting consent forms filled out, taking pictures, cleaning in between procedures, taking payments, sending receipts)
• Answering incoming phone calls
• Converting new callers to consultations (training provided)
• Calling referrals to set up appointments
• Scheduling appointments - consultations, procedures, ultrasounds
• Confirming appointments 1-2 days before booking time.
• Daily reporting to the Clinic Manager
• Use of Microsoft Office, Email, Internet
• Assisting with OHIP Billing
• Other duties as assigned

Qualifications needed:

• At least 1 year Medical experience is necessary
• At least 1 year office admin experience or Call Center experience preferred
• Ability to multi-task in a very busy environment
• Excellent phone manner
• Willingness to learn
• Excellent communication skills - written and verbal
• Excellent organizational skills
• Professional manner with engaging with patients on the phone/in person
• Ability to interact with a multi disciplinary team
• Proficient in using Microsoft Office (Word, Excel) and Email
• Experience using Simms would be an asset, but not necessary
• Responsibility to assist with overall efficient operations of the office.

Job Types: Full-time, Contract

Salary: $18.00 to $20.00 /hour

Scope of Work:

• Helping the nurse and the doctor with different procedures, understanding aseptic techniques
• Answering inbound calls
• Making outbound calls
• Using scripted dialogue
• Providing first-tier customer support
• Providing second-tier customer support
• Meeting productivity metrics such as average talk time, average handle time, phone availability, call abandonment rate, and call quality
• Resolving customer conflicts
• Learning technical/industrial information and applying it for caller's benefit
• Performing other clerical tasks

Work Remotely

• No

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Experience

• Medical: 1 year (required)

Language:

• other languages (preferred)

Work Location: In person