Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100%
Caliber SmartRole Overview
Caliber Smart is hiring a Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100%. This is a contract role in Washington. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Position: Sr. Salesforce Community & Service Cloud, CLM Functional Analyst
Duration: 12 Months
Location:100% Remote
USC or GC only
Position Overview
Senior-level individual contributor responsible for business analysis, requirements definition, and functional design for Salesforce Service Cloud, Experience (Community) Cloud, and Contract Lifecycle Management (CLM) platforms. This role partners with Customer Service, Operations, Sales, Legal, and IT teams to improve customer support, self-service, contract-driven workflows and measurable business outcomes.
Key Responsibilities
Lead requirements definition for Salesforce Service Cloud, Experience Cloud, and CLM use cases.
Translate customer service, operations, and legal requirements into scalable Salesforce solutions.
Support case management, routing, SLAs, automation, and reporting.
Define Experience Cloud requirements for customer and partner self-service portals.
Document and optimize CLM workflows, approvals, and integrations.
Support UAT, release readiness, and post-go-live stabilization.
Develop documentation and training materials.
Collaborate withSquadstoensure on-time delivery following agile best practices.
Work with the build manager to make, deploy improvements and bug fixes using our CI/CD process to ensure Environments are kept in sync.
Triage production issues and resolve based on priority.
Other duties as assigned.
KEY STAKEHOLDERS
Salesforce administrators, business analysts, developers, and architects
Customer Service, Retention and Customer Experience teams
Sales, Operations, and Legal stakeholders
Business System Owners and Product Owners
Release, project, and change management partners
Salesforce platform and technology partners
Essential Skills, Qualifications & Attributes
Bachelor's degree in Information Systems, Computer Science, Business Administration, related field, or equivalent professional experience.
10+ years of Salesforce Business Analyst experience.
Strong experience with Service Cloud and Experience Cloud.
Working knowledge of contract lifecycle management.
Experience leading UAT and cross-functional delivery.
Salesforce certifications preferred.
Best Regards,
Vishal
vishal@smartcaliber.com
www.smartcaliber.com
Truth Lies in Heart
Frequently Asked Questions
How do I apply for the Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100% position at Caliber Smart?
Use the Apply button above to submit your application directly to Caliber Smart. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100% position at Caliber Smart located?
This position is based in Washington. Caliber Smart has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100% at Caliber Smart earn?
Caliber Smart has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100% role at Caliber Smart posted?
This role was posted on April 29, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Salesforce Community & Service Cloud, CLM Functional Analyst - 100% role at Caliber Smart require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Caliber Smart lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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