Table Games Supervisor

Job Description

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.
• Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
• Reports any situation to their assigned superior.
• Rates all guests and promotes and creates Total Reward cards for new and existing patrons.
• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
• Accurately maintains table game inventories and player win/losses.
• Changes cards/dice. Opens and closes games.
• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary.
• Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
• Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
• Understands and enforces all company policies and procedures.
• Informs Shift Manager and Assistant Shift Manager of potential safety problems.
• Maintains key security.
• Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements.
• Attends all mandatory meetings required by the company/department.
• Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.

QUALIFICATIONS

• High School graduate or equivalent required. College degree preferred.
• Two - five years casino experience required, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.
• Must be able to read, write, speak, and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Able to obtain a VA Lottery License

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able stand for long periods of time.
• Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks.
• Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers.
• Must be able to accurately balance chip bank at the beginning and end of shift.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to bend, reach, kneel, twist and grip items