Business Solutions Consultant - Process Improvement and Automation

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

The Business Solutions Consultant will collaborate with stakeholders to perform business needs analysis and translating these needs into system solutions. The Business Solutions Consultant will also plan and execute effective test efforts and test result walkthroughs including UAT and PAT testing.

• Collaborate with stakeholders to perform business needs analysis for insurance, thoroughly understanding the business problem/need
• Identify process improvement and automation opportunities to reduce manual efforts, strengthen quality controls, and enhance customer or broker experience
• Prepare current state workflow process as required and assess impact of future state
• Review business requirement documentation for completion and obtain final sign-off
• Create reusable test assets and ensure test process, methodologies and tools are applied appropriately
• Develop and document test scenarios, test matrices, and execute system/integration testing
• Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
• Assist in training the trainers
• Assist in the implementation of system projects and new technology
• Participate in the post-implementation support and review
• Collaborate with, as needed, IT project manager, Analysts or other staff internal IT department and/or external vendors to resolve problems
• Explore and evaluate efficiency opportunities using business workflow tools, process automation, and practical AI use cases where appropriate
• Educate; provide advice, and technical guidance acting as a source of expertise for all insurance applications, leveraging best practices

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post-secondary education in Business or Information Technology
• CIP, CBAP, PMI-PBA, CAPM, PMP preferred but not required
• Minimum 3 years' proven experience in the Insurance or Finance industries preferred
• Minimum 3 years' experience as a Business Analyst or Business Consultant
• Strong interpersonal skills and ability to work in a team environment
• Strong analytical and problem solving skills. Self-motivated and a self-starter.
• Excellent written communication, verbal communication, and presentation skills
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
• Preferred experience with P&C plicy, claims and billing systems
• Preferred experience with IBC and/or GAA regulatory reporting and maintenance

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.