IT Service Desk Technician I-II Windows, Office 365, ITSM
Business Technology IntegratorsRole Overview
Business Technology Integrators is hiring a mid-level IT Service Desk Technician I-II Windows, Office 365, ITSM. This is a full-time hybrid role, based in Washington. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Business Technology Integrators is seeking a customer-focused Service Desk Technician (Level I/II) to provide technical support within a hybrid workforce for the Federal Bureau of Prisons in Washington, DC. This role includes assisting users with desktops, laptops, and enterprise applications while ensuring excellent customer service.The ideal candidate should possess strong troubleshooting and problem-solving skills, with a background in IT Help Desk or Desktop Support. Knowledge of Microsoft Windows, Office 365, and IT Service Management platforms such as ServiceNow is essential.#J-18808-Ljbffr
Skills
Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Enterprise Applications, Federal Bureau of Prisons, Help Desk, IT Service Management (ITSM), Identify Issues, Laptop PC, Microsoft Office, Microsoft Windows Operating System, Problem Solving Skills, ServiceNow, Technical Support
About the Company:
Business Technology Integrators
About Business Technology Integrators
Business Technology Integrators
3 other open roles at Business Technology Integrators on TryApplyNow.
Frequently Asked Questions
How do I apply for the IT Service Desk Technician I-II Windows, Office 365, ITSM position at Business Technology Integrators?
Use the Apply button above to submit your application directly to Business Technology Integrators. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the IT Service Desk Technician I-II Windows, Office 365, ITSM role at Business Technology Integrators remote or in-office?
This is a hybrid role based in Washington. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a IT Service Desk Technician I-II Windows, Office 365, ITSM at Business Technology Integrators earn?
Business Technology Integrators has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Service Desk Technician I-II Windows, Office 365, ITSM role at Business Technology Integrators posted?
This role was posted on July 12, 2026 (11 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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