Workers’ Compensation Claims Manager

About the position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Workers’ Compensation Claims Manager for our growing team in Tacoma, Washington! The Washington Workers’ Compensation Claims Manager position will support the agency’s L&I consulting practice. The WC Claims Manager will manage a book of claims for consulting customers with the goal of containing claim costs and supporting implementation of recommended strategies. The duties relate to managing state fund employers’ claims, not acting as a TPA for self-insured businesses. The WC Claims Manager will consult with customers in guaranteed cost and retrospective rating arrangements and will gain familiarity with both concepts in order to effectively advise customers.

Responsibilities

• Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
• Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions
• Work with the employer to effectively investigate, respond to, and mitigate claims
• Assist customers with identifying light duty opportunities and implement return-to-work strategies
• Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment
• Use all available information to develop plans of action for each claim
• Advise and educate customers on best practices for workers’ compensation
• Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers
• Communicate with L&I employees and advocate on behalf of customers
• Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers
• Foster and seek relationships with teammates across all levels of Brown & Brown
• Ensure compliance with government agencies and corporate policies and procedures
• Attend training sessions, courses, etc. to maintain up-to-date skills
• Always conduct the highest level of confidentiality

Requirements

• Experience with Washington workers’ compensation claims management
• Exceptional customer service and interpersonal skills
• High attention to detail
• Proficiency in Microsoft Office 365

Nice-to-haves

• Bachelor’s Degree
• Basic understanding of the insurance industry

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts