DevOps / Cloud Support Engineer

Job ID: Dev-Eng-Pun-1280

Location: Pune

We are seeking a DevOps / Cloud Support Engineer with strong L2/L3 production support experience to manage and troubleshoot cloud-native infrastructure running on AWS and Kubernetes. This role is ideal for someone who thrives in incident response, root cause analysis, and maintaining highly available distributed systems.

## Key Responsibilities

• Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure
• Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads
• Lead incident response, perform root cause analysis (RCA), and document post-mortems
• Monitor system health, respond to alerts, and ensure SLA/SLO compliance
• Manage and maintain Infrastructure as Code (Terraform)
• Develop automation and operational scripts using Bash, Python, or Go
• Support CI/CD pipelines and deployment workflows
• Collaborate with engineering teams to resolve systemic issues and improve reliability
• Participate in on-call rotation as needed

## Required Qualifications

• Hands-on experience supporting production Kubernetes environments
• Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.)
• Experience with Terraform for infrastructure provisioning and maintenance
• Proficiency in Bash scripting and basic programming in Python and/or Go
• Strong Linux systems administration and networking fundamentals
• Proven troubleshooting experience in distributed/cloud-native environments

## Preferred Qualifications

• Experience in 24/7 production support environments
• Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.)
• Knowledge of Docker and containerization best practices
• Understanding of cloud security and access control
• Some experience with Python

If you are passionate about solving complex infrastructure problems, improving system reliability, and supporting mission-critical cloud platforms, we’d love to hear from you.