Customer Service Representative - Collision Centre

AUTOBODY/COLLISION CUSTOMER SERVICE REPRESENTATIVE – BRAMPTON

The Role

Are you an aspiring Body Shop Customer Service Representative looking to take the next step-up in your career? If so, we have a new challenge for you.

We are a growing family-owned business, looking to appoint an Body Shop Customer Service Representative to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Our Company

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of:

• Our high volume and performance stores
• Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020. 2023
• Canada’s Top 25 Best Dealership to work for by Automotive News –2018-2019.

The Benefits

• State-of-the art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Benefit package, life, dental, health, RRSP, pension plan and EAP
• Collegial workplace atmosphere
• Career advancement opportunities

Key Responsibilities:

As Automotive Body Shop Customer Service Representative team member, you will be the primary point of contact with customers requiring estimates for vehicle repairs. You will be responsible for estimating parts and labour requirements and costs for repairs in addition to maintaining customer relations. In addition, you will examine the extent of damages on vehicles and provide estimates to customers while ensuring superior customer service, Easy, Efficient and Enjoyable experiences are always provided.

Duties

• Provide exceptional customer service via person and telephone contact.
• Coordinate and book customer appointments for Collision Center estimates and repairs.
• Facilitate towing and storage transactions.
• Responsible for vehicle imaging as per brand and insurance requirements.
• Perform estimate for Collision and Paint repairs for all brands of vehicles.
• Knowledge of Mitchell and/or Audatex Estimating is required.
• Follow up with Insurance companies for claim related correspondence.
• Assist with parts ordering and sublet repair tasks.
• Assist with workshop flow and estimated cycle time for completion of repairs.
• Provide additional imaging and supplementary estimates when necessary.
• Follow up with customer or Insurance partners for on repair status.
• Maintain accurate documentation and obtain customer signatures as required.
• Oversee final repairs for appearance and quality of work.
• Collaborate with administrative team for final invoicing.
• Any other duties as required.

What you bring to the role

• Knowledge of Mitchell and/or Audatex Estimating is required.
• Experience in automotive body shop estimating.
• Possess a valid driver's license.
• Proven abilities in automotive body repairs.
• Ability to work independently in a busy environment.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
• Ability to maintain positive customer relationships.

Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.