Counter Sales Associate

This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers, taking customer orders over the phone or through email, looking up parts and supplies and quoting/invoicing orders.  At times this position is responsible for assisting with other duties such as data entry, warranty support and shipping/receiving or related warehouse duties. 

How you will do it 

• Communicate daily with customers via e-mail, phone & face-to-face interaction. 

• Enter customer orders promptly with high accuracy. 

• Promote and support sales promotions. 

• Collaborate with regional sales force and other field staff to deliver premier customer service. 

• Research and resolve customer issues by providing unique solutions and opportunities as well as providing customer assistance in locating and identifying replacement parts. 

• Provide same day responses to scheduled dates and backorder status of product. 

• Research and process credit and return requests. 

• Performs daily maintenance to customer orders to ensure timely delivery based on customer demand. 

• Support customers in processing warranty paperwork. 

• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc. 

• Assist in warehouse when needed for shipping & receiving when volume is high. 

• Other tasks may be assigned by management. 

What we look for 
Required Qualification:   

• High School diploma or equivalent combined education and experience. 

• Excellent customer service skills. 

• Ability to work effectively in a high-volume fast-paced environment. 

• Able to Multi-task effectively while prioritizing daily workflow  

• Proficiency in a Windows operating environment, including email and Microsoft Office software. 

• Strong interpersonal skills and decision-making abilities. 

• Strong conflict resolution skills. 

• Regular Attendance & Punctuality are vital to succeed. 

• Be willing to become forklift certified. 

Preferred Skills: 

• 5+ years in customer service. 

• HVAC knowledge a plus. 

• Forklift experience a plus (Will Train) 

All your information will be kept confidential according to EEO guidelines.