Role Overview
Bold Business is hiring a mid-level Wireless Network Engineer (L3/T3 Escalation). This is a full-time role in India. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Summary:
We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).
Key Responsibilities:
- L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
- Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders.
- Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
- Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime.
- Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.
Technical Requirements:
- Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
- Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
- Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
- ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.
Preferred Qualifications (The "Nice-to-Haves"):
- Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
- Proficiency with RF optimization tools like Ekahau or AirMagnet.
- Relevant certifications: CCNP Wireless, CCIE, or CWNA.
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Frequently Asked Questions
How do I apply for the Wireless Network Engineer (L3/T3 Escalation) position at Bold Business?
Use the Apply button above to submit your application directly to Bold Business. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Wireless Network Engineer (L3/T3 Escalation) position at Bold Business located?
This position is based in India. Bold Business has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Wireless Network Engineer (L3/T3 Escalation) at Bold Business earn?
Bold Business has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Wireless Network Engineer (L3/T3 Escalation) role at Bold Business posted?
This role was posted on April 21, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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