Technical Sales Support Engineer

An individual in this position should have strong interpersonal and communication skills, as well as, a high technical/engineering ability. A background in mechanical engineering or other engineering discipline is required. Experience in technical sales, field/job-site conditions in construction and previous experience in the HVAC industry are a plus.

Primary Functions

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Perform supporting role for all Sales Representatives within the company.
• Read and interpret technical specifications and plans developed for constructing/renovating a commercial building.
• Ability to apply common HVAC unit components in accordance with manufacturer's recommendations, as well as industry standards.
• Identify and resolve any and all operational issues
• Provide input to installing contractors or service entities to expedite the resolution of equipment operational issues.
• Provide support to commissioning agencies for new HVAC system installs. Take lead as responsible party for resolving all punch list items related to HVAC equipment.
• Commission and troubleshoot various types of new commercial and industrial HVAC Equipment installations including the following systems (factory training will be provided):

▪ VRV ▪ Rooftop Units

▪ Chillers ▪ Air Handlers

▪ Water Source Heat Pumps ▪ DX Split Systems

▪ Factory Controls Systems ▪ VFDs

• Provide owner training for new equipment installs.
• Provide operational support for customers as needed to assist customers with understanding their equipment.
• Inspect projects prior to startup services and inspect projects on a regular basis to verify proper installation of our equipment.
• Provide support to installing contractors, be the “factory equipment expert” to the contractor, be a point of contact to answer questions on how to install the equipment.
• Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors and commissioning agencies as needed.
• Work closely with manufacturers to report application, operational or quality issues with their equipment products. Take the lead on driving issues to a robust resolution.

Requirements

• Excellent communication skills
• Proficient in technical writing that will be utilized in all forms of internal and field communication
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook.
• Superior understanding of HVAC systems is a plus
• Will consider a recent engineering graduate without HVAC experience
• Excellent time management skills
• Ability to create and manage your own schedule to best support our customers
• Great organizational skills with the ability to prioritize and complete multiple tasks on-time.
• Ability to travel daily to local job sites (within ~3 hours’ drive one way)
• Have the ability to remain at job sites as needed beyond an 8-hour work day
• Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site
• Ability to explain technical issues to both technical and non-technical employees and customers.
• Ability to attend local community college to attain an HVAC Journeyman’s License
• Costs for this training will be paid by Thermal Equipment Sales
• Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in class

Qualifications And Experience:

• Bachelors of Science in Mechanical Engineering preferred
• Bachelor degrees in other engineering disciplines will be considered
• Good driving record with current driver’s license

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical ability to visit construction sites and owner’s buildings as needed. Including, the ability to climb a ladder when needed to access rooftop equipment
• Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
• Excellent communication skills
• Proficient in technical writing that will be utilized in all forms of internal and field communication
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook.
• Superior understanding of HVAC systems is a plus
• Will consider a recent engineering graduate without HVAC experience
• Excellent time management skills
• Ability to create and manage your own schedule to best support our customers
• Great organizational skills with the ability to prioritize and complete multiple tasks on-time.
• Ability to travel daily to local job sites (within ~3 hours’ drive one way)
• Have the ability to remain at job sites as needed beyond an 8-hour work day
• Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site
• Ability to explain technical issues to both technical and non-technical employees and customers.
• Ability to attend local community college to attain an HVAC Journeyman’s License
• Costs for this training will be paid by Thermal Equipment Sales
• Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in class

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical ability to visit construction sites and owner’s buildings as needed. Including, the ability to climb a ladder when needed to access rooftop equipment
• Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)