Plumbing Logistics & Resource Coordinator – Service Department

Position Summary

The Logistics & Resource Coordinator plays a key role in supporting the Service Department by ensuring technicians are properly scheduled, equipped, and supported to complete their work efficiently. This role combines dispatch coordination, customer communication, administrative support, and hands-on logistics responsibilities including materials handling, warehouse organization, and fleet coordination.

This position works closely with service leadership, technicians, vendors, and customers to ensure smooth daily operations, accurate scheduling, and effective resource management.

This is a safety-sensitive position.

Core Responsibilities – Dispatch & Scheduling

• Respond to emergency and non-emergency service calls
• Dispatch technicians and manage daily service scheduling
• Prepare and communicate next-day schedules to technicians
• Review job closeouts and schedule outstanding work
• Communicate schedule updates with customers

Core Responsibilities – Administrative & Billing

• Create Time & Material (T&M) invoices
• Generate and track purchase orders and requisitions
• Assist with billing and job closeout documentation
• Enter quotes, send to customers, and assist with approvals
• Invoice completed jobs

Core Responsibilities – Logistics & Materials

• Assist with material and stock orders

Core Responsibilities – Fleet & Facilities

• Coordinate service vehicle scheduling and maintenance
• Conduct vehicle inspections (fluids, tires, batteries, etc.)
• Assist with shop and facility maintenance activities
• Support vehicle transportation and grounds-related needs

Core Responsibilities – Coordination & Support

• Collaborate with technicians, supervisors, vendors, and project teams
• Monitor job progress and provide support as needed
• Assist with training scheduling and service meetings
• Support KPI tracking and reporting
• Participate in continuous improvement efforts

General Expectations

• Maintain strong organization and attention to detail
• Communicate professionally with internal teams and customers
• Adapt quickly in a fast-paced and changing environment
• Demonstrate accountability and a strong work ethic
• Align with company mission to “Enrich Lives”

Required Skills & Experience

• Strong multitasking and organizational skills
• Ability to manage scheduling, logistics, and administrative tasks
• Excellent communication and customer service skills
• Experience with Microsoft Office and business systems (BuildOps, ADP preferred)
• Ability to problem-solve and make decisions in real time
• High attention to detail

Schedule

Full-time position.

Typical schedule is Monday through Friday, 7:00 AM – 4:00 PM. Schedule may vary based on business demand, with limited overtime as needed.

Pay

Hourly position, competitive wages based on experience.

Benefits

• 401(k) with company matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA)
• FREE $25,000 life insurance coverage
• Paid time off
• Employee Assistance Program (EAP)
• Professional development opportunities
• Tuition reimbursement
• Referral bonus program
• Gain Share bonus opportunities
• Annual health & wellness stipend

Physical Requirements

• Ability to lift and move materials as needed
• Ability to work in office, warehouse, and outdoor environments
• Ability to operate vehicles and equipment safely
• Ability to stand, walk, and perform physical tasks as required

Selection Requirements

• Valid driver’s license with acceptable driving record
• Passing background, driving record, and drug screening
• Eligibility to work in the United States
• Ability to obtain forklift certification