Role Overview
Black Box is hiring a mid-level Client Support Specialist. This is a full-time role in IN. Part of Black Box's Security hiring, posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Experience :Minimum 5 years’ experience, out of which minimum 2 years as L2, in NMS event management and network fault monitoring with
- Knowledge of networking protocols and technologies and network security
- Experience in setting up NMS discovery, topology mapping, alert thresholds and severity rules
- Ability to integrate NMS tools with ticketing systems and email/SMS alerting
- Familiarity with high availability setup, performance tuning and log retention
- Good scripting and querying knowledge for automation and custom reports
- Ability to generate uptime, bandwidth utilization, fault trend, SLA and KPI reports
Responsibilities
- Administer and configure the NMS platform (device onboarding, polling interval, threshold tuning etc.)
- Analyse and respond to repeated events and false positives
- coordinate with different departments/stakeholders for incident analysis and remedial action and update Team Lead
- Set up monitoring policies for new devices or services
- Document outages and support incident response
- Follow change notification and alert correlation procedures
- Support asset visibility through device inventory lists in NMS
- Create customized dashboards, reports and alerts
- Implement upgrades, patches, and performance enhancements
- Provide technical guidance to L1 engineers and support audit/data retention compliance
Frequently Asked Questions
How do I apply for the Client Support Specialist position at Black Box?
Use the Apply button above to submit your application directly to Black Box. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Client Support Specialist position at Black Box located?
This position is based in IN. Black Box has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Client Support Specialist at Black Box earn?
Black Box has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Client Support Specialist role at Black Box posted?
This role was posted on June 10, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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