About This Job

BJAK

Location: Indonesia, Indonesia

Work Mode: Remote

Industry: Software Development

Job Description

BJAK is building automation systems that help customers move through insurance journeys faster — especially during claims, where customers expect fast updates, transparency and reliable support.

We are hiring a Backend Engineer to help improve claims visibility, automate follow-ups and reduce manual coordination across customers, insurers and internal teams. This role is remote and works closely with our Malaysia-based engineering and operations teams.

The Mission

Build backend systems that automate claims workflows and improve customer claims visibility.

What You’ll Own

Build backend services for claims workflow and follow-up automation.Connect insurer updates, customer claims data and operational workflows.Automate reminders, workflow status updates and escalation tracking.Improve operational visibility, logs and exception handling.Troubleshoot claims workflow issues and resolve root causes.Work with product, operations, claims support, QA, frontend and DevOps teams.Build systems that improve trust during customer claims experiences.

What We’re Looking For

Backend engineering experience in production systems.Good understanding of APIs, workflow systems and databases.Comfortable working through operational complexity and unclear processes.Strong debugging and structured problem-solving skills.Careful with status accuracy and customer-facing information.Comfortable collaborating remotely with operations teams.Practical, accountable and low ego.

The Kind of Builder We Want

Cares about customer trust and system reliability.Able to think clearly through multi-party operational workflows.Calm when dealing with operational ambiguity.Willing to solve difficult but important operational problems.Focused on building dependable backend systems.

This Role Is Not For

Engineers who only want isolated technical challenges.People who ignore operational details and customer impact.People who dislike debugging workflow-heavy systems.Engineers who avoid fixing root causes.People who struggle to collaborate with operations teams.

Success Looks Like

Customers receive faster and clearer claims updates.Manual claims coordination reduces significantly.Claims support teams receive fewer repeated questions.Workflow issues are tracked and resolved more proactively.BJAK builds stronger customer trust during claims handling.

Interview Process

Candidates are assessed based on culture fit, working style and backend problem-solving capability. The process includes application review, interviews and a technical discussion or backend task.