Job Summary

Bishops Fulltime Portables is seeking a highly organized and motivated Logistics Coordinator (Routing & Scheduling) to oversee the daily scheduling and coordination of portable restroom service operations at our yard in Ulster, PA. This role is responsible for creating efficient service routes, coordinating technician schedules, managing customer service requests, and ensuring all services are completed accurately and on time.

The Logistics Coordinator serves as a critical link between customers, service technicians, and management, helping maintain smooth operations while providing exceptional customer service.

Duties

Routing & Scheduling

• Develop and manage daily service routes for portable restroom technicians.
• Coordinate recurring service schedules, deliveries, removals, emergency requests, and special event services.
• Monitor route progress throughout the day and make scheduling adjustments as needed.
• Utilize routing and dispatch software to maximize efficiency and productivity.
• Ensure all scheduled services are completed according to company standards.
• Coordinate workload distribution among service technicians and drivers.

Customer Service & Communication

• Receive and process customer service requests by phone, email, and software platforms.
• Schedule new deliveries, removals, and service appointments.
• Communicate service schedules, updates, and changes to customers.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain accurate customer records and service notes.

Operations Coordination

• Serve as the primary communication point between field staff and office personnel.
• Track service completion and verify accuracy of route data.
• Assist in planning and coordinating large events, construction projects, and seasonal workload increases.
• Identify scheduling conflicts and proactively implement solutions.
• Support operational efficiency initiatives and continuous improvement efforts.

Administrative Responsibilities

• Maintain accurate route schedules and customer records.
• Generate operational reports as requested by management.
• Ensure service documentation is complete and properly entered into company software.
• Assist with billing verification by confirming completed services.
• Support office operations and special projects as assigned.

Qualifications Required

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency with computers and email
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Preferred

• Experience in dispatching, logistics, transportation, scheduling, or route coordination.
• Experience using routing, GPS, dispatching, or fleet management software.
• Knowledge of portable restroom, sanitation, construction, or service industries.

Physical Requirements

• Primarily office-based position.
• Ability to sit and work at a computer for extended periods.

We are looking for a motivated professional who thrives on organization, problem-solving, and keeping operations running smoothly. If you enjoy coordinating moving pieces and making a direct impact on daily operations, we encourage you to apply.

Pay: $18.00 - $20.00 per hour

Benefits

• Paid time off
• Retirement plan

Work Location: In person