Digital Sales & Lead Management Executive

📋 Roles & Responsibilities:

• Manage and handle customer enquiries from platforms like IndiaMART and TradeIndia
• Oversee and maintain IndiaMART & TradeIndia accounts, including lead response and platform activity
• Manage Shopify product listings, updates, and resolve product-related concerns
• Handle and convert leads through WhatsApp communication with potential customers
• Attend and resolve queries from Bio+ Dealer Mobile App users
• Monitor and respond to website enquiries with timely follow-ups
• Maintain and track pricing data and gifting/reward records for app schemes and winners
• Cross-check and verify product information, pricing, and data consistency across all online platforms
• Coordinate internally to ensure accurate and updated listings across channels
• Conduct follow-up calls with new and existing clients to share product details and updates
• Provide product knowledge support to customers for better conversion
• Ensure proper lead tracking, nurturing, and conversion management

🎯 Core Objective:

To streamline digital lead management and online platform operations while ensuring accurate data, strong customer engagement, and improved conversion performance.