Role Overview
Bhatia Cloth House is hiring a mid-level Admin Assistant/Customer Service. This is a full-time role in IN. Part of Bhatia Cloth House's Social Media hiring, posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
OFFICE TIMINGS 10AM TO 8PM CONTACT +91-XXXXXXXXXX
1. Customer Support & Inquiry Management (CSM)
Objective: Ensure rapid, accurate, and high-quality 2-way communication across all direct chat and social media channels.
Key Responsibilities: What Sapp 2-way communication, Instagram, Facebook, and YouTube query handling?
First Response Time (FRT): Maintain an average response time of under 15 minutes for WhatsApp and social media queries during business hours.
Resolution Rate: Achieve a minimum 90% query resolution rate on the first point of contact without escalating.
Customer Satisfaction (CSAT): Maintain a CSAT score of 4.5/5 or higher based on post-interaction feedback.
2. E-Commerce Website & Catalogue Management
Objective: Keep the website updated, visually appealing, and optimized for sales while maintaining accurate inventory data.
Key Responsibilities: Website product uploading, coordinating product shoots, managing Bhatia online stock data, and handling website-specific customer traffic/replies.
Turnaround Time (TAT) for Uploads: Ensure new products and photo shoot imagery are live on the website within 24–48 hours of receiving raw assets.
Stock Accuracy: Maintain 100% data alignment between physical stock/Bhatia system and the live website to avoid overselling
Inventory Update Frequency: Run daily stock checks and update the digital inventory system by 11:00 AM every morning.
3. CRM & Data Operations
Objective: Efficiently utilize CRM tools to track customer journeys, manage loyalty/data, and drive retention.
Key Responsibilities: Managing Opt culture and Karix software.
Data Logging Accuracy: Ensure 100% of customer interactions and profiles are accurately captured and updated daily in Opt culture and Karix.
System Proficiency: Zero operational downtime or data errors caused by improper software handling.
Campaign Execution: Assist in executing CRM-based customer reach-out campaigns on schedule.
4. Retail Visual Merchandising (Digital Screen Management)
Objective: Ensure all showroom digital displays are functional, current, and aligned with on-going marketing campaigns.
- Key Responsibilities: Managing and updating all showroom screens Videos daily.
Update Consistency: 100% adherence to the daily screen check and update schedule before the showroom opens to the public.
Pay: From ₹12,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Admin Assistant/Customer Service position at Bhatia Cloth House?
Use the Apply button above to submit your application directly to Bhatia Cloth House. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Admin Assistant/Customer Service position at Bhatia Cloth House located?
This position is based in IN. Bhatia Cloth House has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Admin Assistant/Customer Service at Bhatia Cloth House earn?
Bhatia Cloth House has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Admin Assistant/Customer Service role at Bhatia Cloth House posted?
This role was posted on June 14, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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