POSITION SUMMARY

The Sr. Lead Manager - Internal Audit (Fraud Investigation) plays a critical role in overseeing the fraud risk management and investigation framework of the organization. The role is responsible for monitoring, reviewing and enhancing the fraud investigation process to ensure effectiveness, accuracy and regulatory compliance. Responsible for managing and monitoring internal audit investigations, ensuring high-quality, compliant, and timely case closures while driving process improvements and strengthening fraud prevention frameworks.

KEY RESPONSIBILITIES

• Case Management & Review: - Allocate customer cases from Customer Grievance Redressal to field teams pertaining to, review investigation reports for completeness, accuracy, and adherence to audit standards; ensure timely closure within defined TAT. Ensure overall quality is maintained in investigation quality and standards
• Stakeholder Coordination:- Collaborate with cross-functional teams (Customer Grievance, Internal Ombudsman, Human Resources, Finance and Accounts and other relevant stake holders across the Bank and Business Correspondent to resolve member complaints and handle high-priority regulatory (RBI/Nodal/GRO) cases.
• MIS & Data Governance:- Prepare and maintain daily/weekly/monthly MIS, track performance metrics, and manage centralized data repositories for audit readiness and reporting.
• Compliance & Documentation:- Compliance & Documentation: Ensure proper documentation, digital evidence management (SharePoint), and adherence to audit and regulatory requirements.
• Process Improvement & Risk Control:- Identify gaps, recommend improvements, and implement controls to enhance investigation quality, reduce fraud risks, and improve operational efficiency.
• Team Development & Productivity: -Mentor team members, standardize review processes, conduct knowledge-sharing sessions, and promote a high-performance, transparent work culture.

DESIRED PROFILE

• MBA / other relevant background with 7+ years of experience in the Financial Sector.
• Certified fraud examiner preferred.
• Proven experience in team handling and stakeholder management is mandatory.
• Strong Knowledge of RBI guidelines, banking regulations, and regulatory reporting requirements related to frauds.