Customer Success(Refund and Retention)- Bangalore
Bhanzu( formerly Exploring Infinities Edtech Private Limited)Role Overview
Bhanzu( formerly Exploring Infinities Edtech Private Limited) is hiring a entry-level Customer Success(Refund and Retention)- Bangalore. This is a full-time role in IN. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About Bhanzu:
Bhanzu is a fast-growing Math EdTech company delivering live online classes and games, founded by Neelakantha Bhanu Prakash.
Role Overview:
We are hiring a Learning & Experience Manager to manage customer interactions, handle refund queries, and drive retention efforts.
As a key individual contributor, you will:
- Be the single point of contact for customer support
- Handle refund queries
- Build strong customer relationships through proactive communication
- Drive retention strategies and coordinate with cross-functional teams
- Ensure customer satisfaction with timely follow-ups
Eligibility:
- Degree in Management/Marketing/Communication or related field
- Strong verbal & written communication skills
- Good conflict resolution and problem-solving ability
- Ability to handle tough cases with patience
- Applicants with 1 year of experience in a similar role are preferred.
- Freshers with very good communication are welcome.
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Application Question(s):
- Are you available to join immediately?
- This is a 6 days work from office. Are you comfortable with the same?
- Are you comfortable using your own laptop for office purpose?
- Are you comfortable working a US/night shift schedule?
- The CTC for this position is around ₹4.5 LPA. Are you comfortable with the offered compensation?
Work Location: In person
About Bhanzu( formerly Exploring Infinities Edtech Private Limited)
Bhanzu( formerly Exploring Infinities Edtech Private Limited)
Frequently Asked Questions
How do I apply for the Customer Success(Refund and Retention)- Bangalore position at Bhanzu( formerly Exploring Infinities Edtech Private Limited)?
Use the Apply button above to submit your application directly to Bhanzu( formerly Exploring Infinities Edtech Private Limited). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success(Refund and Retention)- Bangalore position at Bhanzu( formerly Exploring Infinities Edtech Private Limited) located?
This position is based in IN. Bhanzu( formerly Exploring Infinities Edtech Private Limited) has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success(Refund and Retention)- Bangalore at Bhanzu( formerly Exploring Infinities Edtech Private Limited) earn?
Bhanzu( formerly Exploring Infinities Edtech Private Limited) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success(Refund and Retention)- Bangalore role at Bhanzu( formerly Exploring Infinities Edtech Private Limited) posted?
This role was posted on June 19, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success(Refund and Retention)- Bangalore role at Bhanzu( formerly Exploring Infinities Edtech Private Limited) entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Bhanzu( formerly Exploring Infinities Edtech Private Limited) has listed.
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