Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Part-time position (Hours may vary) and must be available for evening and weekend shifts. Competitive hourly wage, employee discounts and incentives, opportunity for growth within the company, and team-oriented work environment. Job seekers interested in providing exceptional customer service, working in a high-energy environment, and flexible hours should start their application today!

Responsibilities

• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations

About Company

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work because we care about our guests and staff. Bring your passion for people and guest services to our team and watch your career grow!