Front Office Executive (Receptionist)

Key Responsibilities

• Greet and welcome guests with a warm, professional manner.
• Manage check-in, check-out, and billing procedures accurately.
• Handle direct reservations via phone, email, and at property.
• Respond promptly to guest inquiries, requests, and complaints; escalate when necessary.
• Maintain guest records and ensure data accuracy.
• Coordinate with housekeeping, F&B, and maintenance for guest requirements.
• Provide local information, directions, and recommendations about Matheran.
• Prepare daily front desk reports and assist with shift handover.
• Ensure compliance with hotel policies, safety, and confidentiality standards.
• Ensure personal appearance is clean and professional;

Qualifications & Skills

• Diploma/Graduation in Hospitality, Hotel Management, or related field preferred; relevant work experience accepted.
• 1–3 years of front office or customer service experience, preferably in hospitality.
• Strong communication skills in English and Hindi; Marathi or Gujarati is a plus.
• Proficiency with property management systems (PMS) and MS Office.
• Professional appearance, friendly demeanor, and excellent interpersonal skills.
• Ability to work flexible shifts, weekends, and public holidays.
• Problem-solving mindset, attention to detail, and ability to multitask under pressure.

Pay: From ₹18,000.00 per month

Benefits

• Food provided
• Paid sick time

Work Location: In person