Bilingual Technical Support Specialist

Role Overview:

You will be responsible for providing end-to-end technical and general support resolution to customers via various channels. Your main tasks will involve interacting with mobile phone carriers and other departments to resolve mobile service-related issues. It is essential that you adhere to business rules and policies as dictated by our operations document.

Key Responsibilities:

• Provide end-to-end technical and general support resolution to customers
• Interact with mobile phone carriers and other departments to resolve mobile service-related issues
• Adhere to business rules and policies as per operations document

Qualifications Required:

• Fluent in French & English with excellent communication skills
• Strong problem-solving abilities and the capability to work in a rotational shift environment
• Experience in technical support, customer service, or related field
• Familiarity with ticketing systems, troubleshooting devices, and networking issues
• Familiarity with SaaS products (Mobility Practice)
• Customer service/technical support experience
• Knowledge of ticketing systems

Additional Company Details:

Ustunity is a company where teamwork defines our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service-driven collaboration. We focus on delivering exceptional customer experiences by combining technical expertise with a human touch to achieve results. Our enthusiasm, care, and focus on employee well-being drive our success. Role Overview:

You will be responsible for providing end-to-end technical and general support resolution to customers via various channels. Your main tasks will involve interacting with mobile phone carriers and other departments to resolve mobile service-related issues. It is essential that you adhere to business rules and policies as dictated by our operations document.

Key Responsibilities:

• Provide end-to-end technical and general support resolution to customers
• Interact with mobile phone carriers and other departments to resolve mobile service-related issues
• Adhere to business rules and policies as per operations document

Qualifications Required:

• Fluent in French & English with excellent communication skills
• Strong problem-solving abilities and the capability to work in a rotational shift environment
• Experience in technical support, customer service, or related field
• Familiarity with ticketing systems, troubleshooting devices, and networking issues
• Familiarity with SaaS products (Mobility Practice)
• Customer service/technical support experience
• Knowledge of ticketing systems

Additional Company Details:

Ustunity is a company where teamwork defines our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service-driven collaboration. We focus on delivering exceptional customer experiences by combining technical expertise with a human touch to achieve results. Our enthusiasm, care, and focus on employee well-being drive our success.