Field Service Technician

Job Overview

Being part of the Baysar Field Services team means so much more than just being a skilled technician. Our staff is not only in the business of keeping our clients' equipment running, but in impressing them with a quality of service that leads the industry. This role involves providing on-site technical support, troubleshooting, and maintenance for Ricoh equipment and systems.

We're looking for those skilled individuals who understand that as a service professional, they carry the entire company image with them into every customer visit. If you see superior technical skills and outstanding customer service as core elements of being part of the team, then we want to speak to you!

Responsibilities

Under the direction of the Service Manager, the Field Service Technician is responsible for the satisfactory completion of all required training programs and to:

• Install, troubleshoot, and repair equipment at client sites, ensuring minimal downtime
• Provide initial operating and maintenance training for clients.
• Collaborate with clients to provide technical support and training as needed.
• Contribute to the positive image of Baysar with both customers and staff.
• Ensure proper functioning of the printer equipment through proper testing, troubleshooting and be able to refurbish Ricoh printers.
• Perform emergency, preventative, and corrective maintenance on Ricoh printers in accordance with the highest standards of technical service.
• Ability to troubleshoot both hardware and software issues effectively.
• Be well versed in networking printers.

Skills & Qualifications

• Post secondary education, preferably in an electrical or mechanical discipline.
• Certification (Net+, A+, Comp TIA or equivalent certification).
• Working knowledge in Windows, Office, and software for document management.
• Strong verbal and written communication skills.
• Strong product and technical knowledge of digital multifunction devices.
• Maintain and develop positive professional relationships with existing and potential customers.
• Ability to work independently and take initiative to improve customer support.
• Strong analytical and problem solving skills.
• Must have a valid drivers licence.
• Must follow Baysar's Dress Code policy.
• Ability to obtain a background clearance is required.

Pay: $20.00-$35.00 per hour

Benefits

• Dental care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Work Location: In person