Job Description – Customer Care Manager (Service Center)

Company: Maruti Suzuki Authorized Service Center

Position: Customer Care Manager (CCM)

Department: Service / CRM

Location: Jhansi

Gender: Male / Female

Experience Required: 4–5 Years

Industry Preference: Automobile Industry Preferred (Other Industries May Also Apply)

Job Summary

We are looking for an experienced and dynamic Customer Care Manager to manage customer relationship activities, complaint handling, team management, and workshop hygiene standards at our authorized service center. The candidate should have strong communication, leadership, and customer satisfaction management skills.

Key Responsibilities

• Manage customer care and CRM operations effectively
• Handle customer complaints and ensure complaint reduction
• Improve customer satisfaction and service experience
• Monitor customer feedback and implement corrective actions
• Lead and manage CRM/customer care team performance
• Ensure proper follow-up with customers for service feedback
• Maintain workshop hygiene and customer lounge standards
• Ensure implementation of company policies and process compliance
• Follow all Maruti Suzuki rules, SOPs, and customer handling guidelines
• Coordinate with workshop, service advisors, and other departments for smooth operations
• Maintain customer records, MIS reports, and complaint analysis reports
• Support customer retention and relationship-building activities

Eligibility Criteria

• Graduate in any discipline
• Minimum 4–5 years experience in customer care / CRM / automobile service industry
• Candidates from other industries with strong customer handling experience may also apply
• Strong communication and team handling skills required
• Basic computer and reporting knowledge

Required Skills

• Team Management
• Complaint Handling & Resolution
• Customer Relationship Management
• Communication & Coordination
• Leadership Skills
• Workshop Hygiene Monitoring
• Problem Solving Ability

Salary

Salary: No Bar for Deserving Candidate

Interview Details

Hiring Manager: Sankalp Vaidya

Contact Number: 9696102961

Interview Location

Basera Velocity Cars – Authorized Maruti Suzuki Service Center

Near Jhansi Kanpur Bypass, Jhansi.

Pay: ₹18,000.00 - ₹40,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person