Help Desk Representative (Pre-Award)

RemoteRemotePosted 4 weeks ago

Role Overview

Barbaricum is hiring a Help Desk Representative (Pre-Award). This is a contract remote role, with the team based in Remote. Part of Barbaricum's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Security roles is $129k-$175k (based on 478 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

JiraORITILComplianceBarbaricumDefenseNationalSecurity

Job description

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. We leverage more than 17 years of support to stakeholders across the federal government, with established and growing capabilities across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. Founded in 2008, our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent.

Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world. As a leader in our space, we partner with firms in the private sector, academic institutions, and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support. Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation. Our teams are at the frontier of the Nation's most complex and rewarding challenges. Join our team.

This position is in support of US Southern Command under the Enhanced Domain Awareness contract. Our team shall refine the processes, technology, infrastructure, and personnel necessary to transition EDA into a scalable, distributed intelligence ecosystem. Leveraging the existing EDA infrastructure, this effort enhances cyber security, structured governance, metadata lineage, and data transformation capabilities of the command.

Position Overview

The Help Desk Representative is responsible for overseeing daily help desk operations and ensuring the delivery of high-quality IT support services across both cloud-based and on-premises environments. This role requires a strong blend of technical expertise, leadership capability, and customer service excellence to effectively manage support teams, maintain service performance standards, and collaborate across technical and business teams. The position is an off-site position.

NOTE: This position is contingent upon award of contract, expected in the next 30-60 days.

Knowledge, Skills, and Abilities

Strong knowledge of IT service management principles, including ITIL frameworks
Proven ability to lead and manage technical support teams in dynamic environments
Proficiency in troubleshooting methodologies and incident resolution
Hands-on experience with ticketing platforms (e.g., JIRA, ServiceNow)
Excellent leadership, communication, and interpersonal skills
Strong customer service orientation with the ability to manage user expectations effectively
Ability to prioritize tasks, manage multiple issues simultaneously, and work under pressure

Required Experience

Demonstrated experience managing a help desk or IT support team
Experience implementing and improving IT support workflows and processes
Proven track record in ensuring SLA compliance and service performance
Hands-on experience with:
- Remote desktop management
- Enterprise device provisioning
- IT asset tracking systems

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field or minimum of five (3) years of equivalent experience in IT service management

Preferred Certifications (Not Required)

ITIL Foundation Certification
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+

EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

About Barbaricum

Barbaricum

barbaricum.com

SecurityHires remote

127 other open roles at Barbaricum on TryApplyNow.

View all 128 roles at Barbaricum Visit website

Frequently Asked Questions

How do I apply for the Help Desk Representative (Pre-Award) position at Barbaricum?

Use the Apply button above to submit your application directly to Barbaricum. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Help Desk Representative (Pre-Award) role at Barbaricum remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Help Desk Representative (Pre-Award) at Barbaricum earn?

Barbaricum has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Help Desk Representative (Pre-Award) role at Barbaricum posted?

This role was posted on June 9, 2026 (33 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Browse Cyber Security Jobs →