Role Overview
Bank of Montreal is hiring a Senior Service Representative. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Application Deadline: 05/08/2026 Address: 250 Yonge Street Job Family Group: Customer Shared Services Provides support and delivers operational processes to ensure timely and accurate processing of international trade transactions related to goods and services. Handles Clean/Documentary Collections, Import and Export Letters of Credit including Standby Letters of Credit and Bank Guarantees, ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports. Experience in Trade Finance Operations and a strong background in processing documentary collections, clean collections with payments related to collections including FX payment knowledge is a must. KEY AREAS OF ACCOUNTABILITY: - Ensure that all collections transactions are managed in accordance with International Rules & Regulations i.e. (URC522). In addition, having UCP600, URR 725, ISP98 & URDG 758 AND URC 522) with specific attention to compliance documentary requirements and settlement risks inherent in these transactions. Perform document reviewing for red flags for all incoming and outgoing documentary collections Ensure service level agreements are consistently met and that customer service is maintained at a high level. Effectively manage the risks associated with all documentary and clean collections transactions. Closely review transactions ensuring full compliance with regulations and Bank requirements. Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures. Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation. Acquire and maintain a high level of competence and awareness in trade related matters. Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality, and efficient processing activities. Demonstrate efficient and effective use of the processing systems. QUALIFICATIONS:- 2 to 3 years of related experience. University degree or CDCS designation preferred. Thorough knowledge of uniform rules governing Documentary and Clean Collections, Bill of Exchange, and letters of credits. Proven accuracy with alphanumeric data entry supplemented with strong organizational skills. Strong analytical and problem-solving skills Strong customer service and relationship management skills Strong written and oral communication skills Ability to multi-task in a challenging environment Knowledge of the risk and regulatory requirements of the business WORKING CONDITIONS:- This position requires employees to work from the office five (5) days per week. The role may also require periodic overtime on business needs. May be required to work on statutory holidays and within differing time zones as dictated by the business. Salary: $38,500.00 - $71,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.
Frequently Asked Questions
How do I apply for the Senior Service Representative position at Bank of Montreal?
Use the Apply button above to submit your application directly to Bank of Montreal. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Service Representative position at Bank of Montreal located?
This position is based in CA. Bank of Montreal has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Service Representative at Bank of Montreal earn?
Bank of Montreal has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Service Representative role at Bank of Montreal posted?
This role was posted on April 28, 2026 (55 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Service Representative role at Bank of Montreal require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Bank of Montreal lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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