Professional Services Manager

Full Timejunior

CanadaPosted Yesterday

Role Overview

Axon is hiring a entry-level Professional Services Manager. This is a full-time role in Canada. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon Professional Services specializes in deploying, installing, supporting, and implementing all aspects of Axon solutions, ensuring seamless integration into customers’ workflows. The PSM role is pivotal in ensuring deployments are technically sound and strategically aligned, delivering best-in-class customer support, and driving Axon’s mission to protect life. This role directly impacts customer trust, operational efficiency, and revenue recognition.

What You’ll Do

Location: Remotely from Canada, Canada-wide travel as required
Reports to: Manager, Service Delivery (Canada)
Direct Reports: N/A

Hold Technical Kick Off Calls with customers to ensure deployment readiness post sales
Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
Generate pre-deployment and deployment documentation in Salesforce Work Orders and Office 365, ensuring usability for Strategic Project Managers, Coordinators, and Technical Services Managers.
Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customize and localized materials.
Develop training plans and content for new Axon products and deployment types
Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy. Advocate for and implement industry best practices during implementation.
Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
Develop and maintain deep product knowledge across all of Axon's product suite

Basic Qualifications

Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
Educational background, preferably in the fields of computer science or engineering for technical project managers or equivalent experience.
Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
Familiarity with remote & on-site hardware and software installation and configuration
Experience consulting to meet the needs of the customer
Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
Experience simultaneously managing a varied portfolio of implementation projects
Proven ability to directly engage/manage both internal and external customer relationships
Adaptable to continual product or process changes
Ability to multitask with a variety of job duties
Ability to effectively communicate and work cross-functionally to resolve issues
Strong work ethic and positive/proactive attitude
Experience working and supporting law enforcement or public sector clients

Preferred Qualifications

Bilingual (French speaking) is an asset - English proficiency is essential.
3+ years of experience in advanced computer network implementation, encompassing systems software, applications software, hardware, and configuration management.
Uderstanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Experience with IP-based Ethernet networks, including layer 2, layer 3, and firewall configurations.
Familiarity with 4G/5G LTE technologies, APNs, and WWAN solutions.
Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
Installation, configuration, and troubleshooting of applications on Windows-based, iOS, and Android operating systems.
Proficiency with networking tools (e.g., cmd, ping, tracert, netstat, nslookup).

Work Location

Canada, remote

Benefits that Benefit You

Competitive salary and RRSP match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Emotional & Mental Wellness support
Learning & Development programs
Employee Resource Groups (ERGs)

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$74,250—$118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

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Frequently Asked Questions

How do I apply for the Professional Services Manager position at Axon?

Use the Apply button above to submit your application directly to Axon. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Professional Services Manager position at Axon located?

This position is based in Canada. Axon has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Professional Services Manager at Axon earn?

Axon has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Professional Services Manager role at Axon posted?

This role was posted on July 12, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Professional Services Manager role at Axon entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Axon has listed.