Chief Manager- Customer Retention & Persistency
Axis Max Life Insurance LimitedRole Overview
Axis Max Life Insurance Limited is hiring a executive-level Chief Manager- Customer Retention & Persistency. This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
JOB SUMMARY
The Incumbent would be responsible to drive persistency across various cohorts like 13M, 25M and rest cohorts and renewal by closely working with distribution, internal customer retention, branch ops and other relevant teams.
KEY RESPONSIBILITIES
- Develop and own the organization-wide persistency improvement roadmap across channels.
- Act as the primary SPOC for senior distribution leaders on persistency performance and interventions.
- Create measurable governance structures, dashboards, and monthly reviews with distribution leadership.
- Identify at-risk segments, cohorts, and geographies; drive targeted action plans.
- Lead cross-functional forums with Operations, Product, Customer Service, Compliance, and Digital
- Partner with Agency, Bancassurance, Digital, and Direct channels to drive improvement initiatives.
- Conduct periodic performance reviews, share insights, and drive accountability.
- Support channel incentive design from a persistency standpoint.
- Build and manage persistency MIS, dashboards, and analytics models (vintage-based, cohort, risk scoring).
- Drive insights on customer behavior, early warning triggers, and field-level productivity.
- Collaborate with analytics team to track renewal probability and optimize contact strategies.
- Streamline processes related to renewal collections, NACH activation, customer communication, and advisor support.
- Design field enablement toolkits, SOPs, reference guides, and communication frameworks.
- Identify bottlenecks and opportunities to enhance customer renewal journeys.
- Ensure adherence to IRDAI guidelines on persistency reporting and customer servicing.
- Drive audit readiness, data accuracy, and document compliance for persistency-related processes.
Measure of Success:
- Overall Persistency Improvement (13th, 25th, 37th, 49th, 61st month)
- Channel-specific persistency performance
- Renewal Collection Efficiency (monthly & YTD)
- NACH/ECS activation and mandate conversion ratios
- Adoption of digital renewal tools
- Productivity of renewal calling & customer outreach initiatives
- Governance cadences completed & actionable closed
DESIRED QUALIFICATIONS & EXPERIENCE
- Should be a graduate/ post graduate, (MBA preferred)
- Must have a minimum of 10-12 years’ experience in driving persistency by close working with distribution teams/ distribution support, or similar strategic roles
- Knowledge of Life Insurance products and policies
- Data interpretation, MIS management, and analytical problem-solving
- Process design, policy adherence, and workflow optimization
KNOWLEDGE / SKILLS / ABILITIES
- Stakeholder management & influencing skills
- Strategic thinking with strong execution capability
- Collaboration & cross-functional leadership
- Communication and presentation skills
Frequently Asked Questions
How do I apply for the Chief Manager- Customer Retention & Persistency position at Axis Max Life Insurance Limited?
Use the Apply button above to submit your application directly to Axis Max Life Insurance Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Chief Manager- Customer Retention & Persistency position at Axis Max Life Insurance Limited located?
This position is based in Gurugram. Axis Max Life Insurance Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Chief Manager- Customer Retention & Persistency at Axis Max Life Insurance Limited earn?
Axis Max Life Insurance Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Chief Manager- Customer Retention & Persistency role at Axis Max Life Insurance Limited posted?
This role was posted on April 27, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start