Role Overview
AVI-SPL is hiring a entry-level Technical Support Representative I. This is a contract role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
As a Technical Support Representative (TSR) at our company, your primary responsibility will be to provide technical support to clients with the aim of restoring functionality to client assets while ensuring a top-notch customer service experience. You will serve as the frontline support using remote monitoring and management applications, contributing to the establishment of a "Center of Excellence" focused on incident resolution through remote monitoring to enhance uptime and adoption of managed devices.
Key Responsibilities:
- Provide prompt and efficient technical support for ProAV, Video Conferencing, and Unified Communication solutions.
- Develop core technical competency in key monitoring platforms and devices.
- Respond quickly and effectively to incidents identified by automated monitoring systems.
- Participate in prescribed training curricula as required.
- Offer level 1 remote support for multimedia estate.
- Conduct remote troubleshooting for locations worldwide.
- Perform remote checkouts and RFB tests after system updates.
- Implement firmware and software upgrades for Multimedia equipment.
Qualifications Required:
- Minimum of 2 years' experience in the Audio/Visual or IT support industry.
- Proficiency in English with excellent verbal and written communication skills.
- Ability to conduct routine testing and problem diagnosis for Audio Visual Technologies.
- Experience in editing software code using audio mixer software for calibration of digital signal processor technology.
- Proficient in reading and utilizing blueprints and audio/video flow diagrams.
- Skilled in network troubleshooting to diagnose static and dynamic IP addresses.
- Immediate reporting of any service impacting events to the client.
Please note that AVI-SPL is an equal opportunity employer and values diversity in the workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. Role Overview:
As a Technical Support Representative (TSR) at our company, your primary responsibility will be to provide technical support to clients with the aim of restoring functionality to client assets while ensuring a top-notch customer service experience. You will serve as the frontline support using remote monitoring and management applications, contributing to the establishment of a "Center of Excellence" focused on incident resolution through remote monitoring to enhance uptime and adoption of managed devices.
Key Responsibilities:
- Provide prompt and efficient technical support for ProAV, Video Conferencing, and Unified Communication solutions.
- Develop core technical competency in key monitoring platforms and devices.
- Respond quickly and effectively to incidents identified by automated monitoring systems.
- Participate in prescribed training curricula as required.
- Offer level 1 remote support for multimedia estate.
- Conduct remote troubleshooting for locations worldwide.
- Perform remote checkouts and RFB tests after system updates.
- Implement firmware and software upgrades for Multimedia equipment.
Qualifications Required:
- Minimum of 2 years' experience in the Audio/Visual or IT support industry.
- Proficiency in English with excellent verbal and written communication skills.
- Ability to conduct routine testing and problem diagnosis for Audio Visual Technologies.
- Experience in editing software code using audio mixer software for calibration of digital signal processor technology.
- Proficient in reading and utilizing blueprints and audio/video flow diagrams.
- Skilled in network troubleshooting to diagnose static and dynamic IP addresses.
- Immediate reporting of any service impacting events to the client.
Please note that AVI-SPL is an equal opportunity employer and values diversity in the workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Frequently Asked Questions
How do I apply for the Technical Support Representative I position at AVI-SPL?
Use the Apply button above to submit your application directly to AVI-SPL. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Representative I position at AVI-SPL located?
This position is based in IN. AVI-SPL has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Representative I at AVI-SPL earn?
AVI-SPL has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Representative I role at AVI-SPL posted?
This role was posted on April 13, 2026 (72 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Support Representative I role at AVI-SPL entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements AVI-SPL has listed.
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