Customer Experience Manager - EL

2232

NA

Pune

27-Apr-2026

Job Description

1. Client Meetings:

• Meet with prospective clients (In office) to discuss and understand their financial needs.
• Effectively communicate the details and intricacies of our loan and product offerings.

2. Documentation and System Entry:

• Collect all necessary information and documentation from clients.
• Ensure accurate and timely entry of client details into the system.

3. Query Handling:

• Address queries from both customers and the Credit team.
• Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow.

4. Business Development:

• Collaborate with Relationship Channels to create avenues for business inflow.
• Participate in various campaigns and marketing activities to enhance brand visibility.
• Support Relationship Channels as required.

5. Achieving Business Targets:

• Meet allocated business targets based on assigned parameters.
• Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals.

Key Responsibilities:

• Client Meetings
• Documentation and System Entry
• Query Handling
• Business Development
• Achieving Business Targets

Short Info

Posted: 4 day(s) ago

Location: Pune

Qualifications: Graduate

Experience: 3 Years - 0 Months to 5 Years - 0 Months