Overview

The Client Care Coordinator is responsible for delivering an exceptional customer experience by managing incoming inquiries, organizing client files, coordinating appointments, preparing and sending quotes, and supporting sales follow-up.

You will work closely with ownership and the production team to ensure all clients receive prompt communication and professional service.

Key Duties & Responsibilities

• Respond to incoming phone calls, emails, Facebook, and website inquiries
• Schedule consultations, site visits, showroom appointments, and follow-up meetings
• Prepare, organize, and send customer quotes and proposals
• Follow up on pending quotes and leads to help convert them into sales
• Maintain organized client records, job folders, and scheduling calendars
• Communicate project updates, timelines, and install dates to clients
• Coordinate with shop and install teams regarding job progress
• Assist with invoicing, deposits, and payment follow-up
• Support social media inquiries and lead response
• Ensure excellent customer service throughout the full client journey

Qualifications

• Strong customer service and communication skills
• Excellent organization and time management
• Comfortable using email, scheduling software, and Microsoft Office / Google Workspace
• Sales, administration, or client service experience preferred
• Construction, cabinetry, interior design, or renovation experience is an asset
• Ability to work in a fast-paced environment and manage multiple clients

What We’re Looking For

• Friendly and professional
• Strong attention to detail
• Confident with client communication
• Sales-minded and proactive
• Reliable and self-motivated
• Able to help drive company growth

Growth Opportunity

This position offers strong potential for advancement into sales coordination, project coordination, and office management as the company continues to grow.

Job Type: Part-time

Pay: $18.00-$22.00 per hour

Work Location: In person