Head Operations / Senior Operations Manager

JOB ROLE: Operations Head / Senior Operations Manager

Location: Bhilai / Durg

Organization: Augtech NextWealth

Reporting to: COO / Business Head

Role Type: Leadership Operations & Delivery Excellence

Core Responsibilities:

1. Delivery & Operations Ownership

• Own end-to-end delivery for CV & GenAI accounts: image/video annotation, segmentation, bounding boxes, polylines, OCR, VQA, RLHF, prompt evaluation, content labeling, GenAI QA, etc.
• Ensure on-time, on-quality, on-cost delivery across multiple concurrent programs.
• Drive daily/weekly/monthly delivery cadence (WBR, MBR, QBR) with sharp operational metrics.
• Manage ramp-ups, transitions, pilots, and steady-state operations with minimal leakage.

2. Quality Framework & Governance

• Design and enforce robust Quality Frameworks: FTR, Precision/Recall, BQM, Gold Set adherence & Error taxonomy, RCA, corrective & preventive actions
• Build multi-layer QC models (Annotator QC SME Audit).
• Own client audits, certifications, and compliance readiness.
• Continuously improve quality while balancing throughput and cost.

3. People, Productivity & Workforce Scale

• Lead large delivery teams (500 to 1000+ FTEs) including: Team Leaders, QCs, SMEs, Trainers, Managers
• Define role ratios, productivity benchmarks, shift models, and utilization targets.
• Partner with HR & L&D to: Design RTE (Ready-to-Execute) training programs, Reduce time-to-productivity & Control attrition and skill drift
• Build a strong middle layer (TL/AM/SME) for scale stability.

4. Cost, Margin & Unit Economics

• Own account-level P&L hygiene: People cost, IT, infra, overhead allocation
• Drive cost-per-unit optimization without compromising quality.
• Support pricing models with operational realism (effort assumptions, buffers, rework).
• Ensure sustainable margins, especially for Bhilai / Tier-2 Delivery centres.

5. Client & Stakeholder Management

• Act as the single-point delivery owner for key CV & GenAI clients.
• Translate client expectations into clear SOPs, rubrics, and workflows.
• Handle escalations, scope changes, and SLA risks proactively.
• Partner with Sales / Transitions during solutioning & pilot phases.

6. Process, SOP & Continuous Improvement

• Institutionalize SOPs, playbooks, checklists, and trackers.
• Drive Lean / Six Sigma mindset Kaizen, automation assists, error reduction.
• Identify opportunities to: Introduce tool-based efficiencies & Improve annotation accuracy & speed
• Build replicable delivery templates across accounts.

Key Skills & Experience

Must-Have

• 10 - 15+ years of experience in Operations / Delivery Leadership.
• Strong hands-on experience in Computer Vision &/or Generative AI HITL workflows.
• Proven track record of managing large delivery teams with tight SLAs.
• Deep understanding of: Quality metrics, Productivity benchmarking & Workforce scaling
• Strong stakeholder & escalation management skills.

Good-to-Have

• Exposure to Trust & Safety, eCommerce Catalog, AI data services.
• Experience working in hub-and-spoke / distributed delivery models.
• Lean / Six Sigma / Process Excellence certification.
• Experience setting up delivery from Tier-2 / Tier-3 locations.

Leadership Expectations

• Highly execution-driven, low-ego, high-ownership mindset.
• Comfortable with daily operational firefighting + long-term system building.
• Strong coach and people leader builds second-line leadership.
• Data-driven, detail-oriented, and process-obsessed.

:

: faraz.syed@augnw.com

: +91-7880081965