Associate Coordinator, Ad Operations

Ad Operations – The Enablers of Precision

We are a 1,000-piece puzzle. Each of us is essential, interconnected, and intentionally designed. Together we create something powerful: media that matters, growth that lasts, and a culture we are proud to build.

At Attention Arc, we exist to restore intention to media. As part of our Ad Operations team, the Enablers of Precision, you'll help support the operational work that keeps campaigns running smoothly from planning through live airing. Working alongside Planning, Production, Media Operations, vendors, stations, and other partners, our team helps ensure every campaign is executed accurately, efficiently, and with the intention our clients expect. Every detail contributes to media that performs because it is thoughtfully planned, carefully executed, and continuously optimized.

As an Associate Coordinator, you'll begin your career in media operations by learning how campaigns move from strategy to execution. Through hands-on experience, mentorship, and collaboration, you'll build foundational expertise in campaign workflows, traffic management, vendor communication, and the systems that power successful media delivery. Every day is an opportunity to strengthen your skills, ask questions, and contribute to work that helps restore intention to media.

WHAT YOU'LL DO

As an Associate Coordinator, you'll work alongside experienced members of the Ad Operations team to support campaign execution while building the knowledge and confidence to take on greater responsibility over time.

Key Responsibilities

• Learn the fundamentals of traffic management, campaign setup, spot delivery, and dispatch workflows.
• Develop working knowledge of MediaPro, the LWD Traffic Portal, and vendor web portals used throughout the campaign lifecycle.
• Assist with traffic confirmations, spot delivery, proof of delivery (POD), and delivery confirmation reports (DCR).
• Help respond to traffic requests and spot requests while learning best practices for communicating with vendors, stations, and internal teams.
• Assist in gathering, organizing, and maintaining traffic instructions, campaign documentation, delivery requirements, and confirmations.
• Monitor shared inboxes and support the team in responding to incoming requests throughout the day.
• Work alongside experienced members of the Ad Operations team to support campaign launches, weekly traffic updates, quarterly traffic changes, and day-to-day traffic operations while building confidence and expertise.
• Collaborate with Planning, Production, Media Operations, and Account teams to understand how campaigns move through each stage of execution.
• Maintain organized records and documentation while developing strong attention to detail.
• Participate in departmental projects, process documentation, and team initiatives that improve organization and operational efficiency.
• Build foundational knowledge of industry terminology, media formats, dispatch requirements, and campaign workflows.
• Ask questions, seek feedback, and actively participate in learning opportunities that support your professional growth.

WHAT YOU'LL BRING

Experience & Technical Expertise

• 0 to 1 years of experience in advertising, media, marketing, communications, or a related field preferred, but not required.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Exceptional attention to detail and commitment to accuracy.
• Comfortable learning new technology, systems, and workflows.
• Basic proficiency with Microsoft Office, particularly Outlook and Excel. Experience with MediaPro or media operations software is a plus, but not required.

Capabilities

• Strong written and verbal communication skills.
• Curiosity and a genuine desire to learn.
• Dependable with excellent organization and follow-through.
• Comfortable working collaboratively across multiple teams.
• Positive attitude and openness to coaching and feedback.
• Ability to adapt in a fast-paced, deadline-driven environment.
• Ability to prioritize work while maintaining accuracy and attention to detail.

WHO YOU ARE

At Attention Arc, how you work is just as important as what you deliver. Our core competencies define the skills and behaviors that drive strong performance and meaningful impact.

Credibility

You approach every task with curiosity and a willingness to learn. You take pride in producing accurate work, ask thoughtful questions, and continually build your knowledge and skills.

Clarity

You communicate openly, stay organized, and help keep work moving by sharing updates, asking for clarification when needed, and paying attention to details.

Connection

You enjoy working with others and contribute to a collaborative team environment. You're approachable, respectful, and eager to learn from teammates across the agency.

Care

You demonstrate accountability by following through on your commitments, supporting your teammates, and recognizing that every detail contributes to a positive client experience.

Culture & Character

You embrace learning, welcome feedback, and bring a positive attitude to every opportunity. You demonstrate the values of The Arc Code by going All In, working with No Sidelines, Moving With Curiosity, and leading with Truth With Heart.

Together, these behaviors create the foundation for a successful career at Attention Arc, building trust, strengthening your craft, and helping restore intention to media.

WHO WE ARE

We're a media agency built for brands that value intention.

At Attention Arc, we combine deliberate media craft with technology designed to amplify it. We build trusted partnerships so every decision stays aligned with what matters most. Media doesn't fail because of technology. It fails when intention is missing.

That's why we exist.

To restore intention to media.

With 160 people across four offices in Phoenix, Durham, Irvington, and New York City, we occupy a deliberate sweet spot: big enough to support major brands and complex business challenges, yet nimble enough to move quickly, make decisions, and drive impact. No unnecessary layers. No slow-moving bureaucracy. Just experienced people, purposeful technology, and intentional media.

We believe media starts and ends with people. Guided by expertise and accelerated by technology, we help brands make smarter decisions, reach the right audiences, and create measurable growth through media that is thoughtful, connected, and built with intention.

Our culture is shaped by our values:

• All In — We show up with intensity and ownership.
• No Sidelines — We collaborate without ego or boundaries.
• Move With Curiosity — We ask why, explore boldly, and learn fast.
• Truth With Heart — We communicate with honesty and empathy.

We are human-led, AI-accelerated, and purpose-driven. Together, we're building a future where every decision is more intentional and every role helps restore intention to media.

OUR COMMITMENT TO INCLUSION

At Attention Arc, we believe people do their best work when they feel they belong. Inclusion isn't just about representation. It's about creating an environment where people feel seen, supported, and comfortable showing up as themselves.

We value different lived experiences and perspectives because they strengthen our work, our teams, and our culture. We intentionally create opportunities for every team member to contribute, grow, and make an impact through collaboration, curiosity, and shared ownership.

We are committed to building an agency where everyone has a genuine seat at the table and is trusted to step in, share ideas, and contribute. When people feel heard, respected, and empowered to bring their authentic selves to work, we build stronger teams, better thinking, and better outcomes.

Because when people thrive, we all move forward together.

WHAT WE OFFER

Compensation: The estimated salary range for this role is $40,000 - $45,000. Compensation packages are based on the skills, experience, and qualifications each candidate brings to the role.

We're committed to rewarding our people fairly and supporting their growth with intention. Our salaries are thoughtfully benchmarked to ensure equity across roles, experience, and impact. Growth at Attention Arc isn't tied to a calendar. It's driven by performance, progress, and potential. We continuously invest in our people through ongoing feedback, development, and opportunities to take on more, so you can keep building your career in meaningful ways.

We know that great work starts with people who feel genuinely supported, inside the office and out. Our benefits are designed with your whole self in mind: your health, your family, your financial future, and your wellbeing day to day.

Here's what you can expect:

• Flexible Paid Time Off
• Comprehensive Medical, Dental, and Vision plans
• Competitive Parental Leave
• Hybrid work model with in-office collaboration
• Mental health support
• Annual agency contribution to 401(k)
• Flexible Spending Accounts (FSAs) and Healthcare FSA
• Commuter benefits and corporate discounts
• Carrot Fertility and family-building support
• Employee Assistance Program (EAP)
• Casual work environment, team building, and agency social events

LOCATION

We operate on a hybrid, in-office model designed to foster collaboration, mentorship, and hands-on learning. Employees are expected to work from the office three days per week (Tuesday, Wednesday, and Thursday) to fully experience the energy of our teams and build meaningful connections.

Candidates must reside in and be able to commute to one of the following office locations three days per week:

• Irvington, New York

RIGHT TO WORK IN THE UNITED STATES

You must be authorized to work in the United States for any employer. At this time, Attention Arc is not sponsoring or providing assistance with obtaining work authorization.