Customer Experience Coordinator

Job Description

As a Customer Experience Coordinator, you’ll be the friendly, reliable point of contact for customers—helping them navigate their service requests and ensuring everything runs smoothly from start to finish. This role is perfect for someone early in their corporate career who’s excited to learn, grow, and build a strong professional foundation.

You’ll work closely with both customers and internal teams, coordinating field service activities, providing helpful updates, and making sure each customer feels supported and informed. If you enjoy being organized, communicating clearly, and keeping things moving in a fast-paced environment, this role is an excellent opportunity to shine.

Responsibilities

• Serve as the main connection between customers and service teams, coordinating field service requests with care and accuracy.
• Log and manage customer inquiries, ensuring all details are clear and up to date.
• Provide timely service estimates and job quotations to help customers make confident decisions.
• Track ongoing work orders and communicate updates through the customer portal or direct outreach.
• Use Microsoft CRM and ERP tools to manage customer information and service workflows.
• Generate reports, support daily tasks, and balance multiple priorities in a dynamic environment.

Essential Skills

• Familiarity with ERP and CRM systems—experience with Microsoft Dynamics and Navision is a plus.
• Strong customer service mindset with excellent administrative and organizational skills.
• Experience with order processing, scheduling, or project coordination (1+ year preferred).
• Proficiency in Microsoft Office Suite.

Additional Skills

• Understanding of purchase orders, RMAs, and invoicing processes.
• Ability to adapt in a growing, evolving company.
• Eagerness to learn, contribute, and build a meaningful career path.

Work Environment

This is a fast-paced, supportive workplace that values honesty, loyalty, teamwork, and personal development. It’s an excellent place to start your corporate career, with leaders who truly invest in employee growth and promote from within.

You’ll work onsite four days a week with the flexibility to work from home on Fridays. Seating is pit-style or cubby-style to encourage collaboration and support.

Training is fully in-office for 2–6 weeks (8 AM–5 PM or 7 AM–4 PM), and once ramped up, your start time may vary between 6 AM and 8 AM to support both East and West Coast customers.

This position begins as a contract role with the potential to convert into a permanent position based on performance and business needs—making it a great launchpad for career progression.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on May 8, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.