We are currently seeking expressions of interest for a Permanent Full Time Regional Support Supervisor position supporting our Front Lines across central zone and collaborate with other varying zones. Reporting directly to the Operations Manager, the Regional Support Supervisor will be responsible for the daily resource management of frontline employees, vehicles, and systems to ensure the safe, effective, and professional delivery of EMS services within their assigned regions. Daily travel within the designated regions will be required as part of the position.

This position will support our Central Zone operations located in:

• Nordegg
• Rocky Mountain House
• Drayton Valley
• Breton
• Rimbey
• Sylvan Lake
• Red Deer IFT
• MaMeO Beach

Specific stations of assignment will be determined upon hire and subject to change.

Anticipated start date: May 16, 2026 or sooner

• The Zone RSS will work a short-block 4 week rotation schedule with annual hours of 2190.

Job Duties

• Managing and supervising the daily activities of assigned ACP's, PCP's and EMR's
• Organizing, delegating and monitoring work processes in accordance with the Collective Bargaining Agreement(s) and Company Policies.
• Making decisions and resolving operational dispatch and resource (equipment, vehicle and personnel) challenges
• Lead, motivate and mentor employees through continuous support, empowerment, and accountability
• Monitor and evaluate operational systems and processes to ensure that a safe and high quality service provision is maintained
• Completion of and submission of required statistics and reports
• Employee management through effective use of evaluation, coaching and progressive discipline techniques
• Real-time scheduling to ensure availability of required resources
• Incident investigations
• Maintaining a safe and healthy work environment and workplace
• Develop and maintain effective interagency/interdepartmental relationships and partnerships
• Project work as assigned

Qualifications

• Current, unrestricted registration with the Alberta College of Paramedics (ACoP)
• Minimum 3-5 years experience as a front line paramedicine practitioner, within a BLS or ALS system
• Supervisory and/or leadership experience from the front lines will be considered an asset
• Displays the fundamentals of our core values and "just" culture
• Committed to being a positive role model and mentor
• Demonstrated abilities to use the Microsoft Office™ software platform including Teams
• Critical thinking capabilities
• Knowledge of provincial regulations, collective bargaining agreements and company policies to make informed decisions
• Exhibits the understanding and ability to use knowledge of provincial, regional and local System Status Management and deployment matrix to make resource management decisions
• Ability to work collaboratively with minimal supervision
• Must provide (VSC) Vulnerable Sector Check within last 3 months

Additional Perks!

• Fully comprehensive Health & Dental benefit package
• Bountiful Flexible Spending Account
• Personal & Family Illness Days
• RRSP-DPSP matching program

Interested applicants are encouraged to apply promptly, as applications will begin to be reviewed as early as the week of April 27, 2026. This posting will close to all applicants on May 15, 2026; however, the position may be awarded prior to the posting closing. Only those applicants selected for an interview will be contacted. Resumes may be retained for other potential employment opportunities. Associated Ambulance is committed to diversity and equal opportunity and considers all qualified applicants for employment.

Are you ready to kickstart or advance your career in EMS? Join our team at Associated Ambulance! We're Here For Life!