(Senior) Director, Product Quality

• Serve as the Single Point of Contact (SPOC) for all product quality matters for assigned product lines
• Coach and mentor teams for root cause investigations on issues leveraging failure analysis and best practices, e.g. 5 Why's, fishbone diagram etc.
• Develop and execute product quality strategies aligned with business objectives in alignment with business units.
• Drive continuous improvement initiatives to improve quality, reliability, and customer satisfaction.
• Monitor and report product quality performance through established KPIs and scorecards.

• Lead Quality engagement throughout the NPI lifecycle.
• Define, communicate, and execute Quality Roles & Responsibilities (R&R) within product development programs.
• Ensure Design for Quality and Reliability principles are incorporated into new product development.
• Support design reviews, qualification activities, and product release readiness assessments.
• Establish product quality requirements and acceptance criteria during development.

• Serve as the Quality Owner within the Product Lifecycle Control (PLC) process.
• Own and maintain critical quality deliverables including:
• Product and System FMEA
• Critical Parts Identification and Control
• Reliability Plans and Assessments
• Product Risk Registers
• Quality Plans
• Ensure lifecycle quality requirements are met from concept through end-of-life.

• Define product reliability requirements and objectives.
• Develop reliability verification and validation strategies.
• Establish reliability measurement methodologies, performance metrics, and qualification criteria.
• Lead reliability growth and improvement activities.
• Develop and maintain reliability apportionment models to support system reliability targets.
• Analyze field reliability data and drive corrective actions to improve product robustness.

• Own Top-X customer quality issues and Tier 1 escalations for assigned product lines.
• Act as the primary quality interface for strategic customers
• Lead cross-functional teams in containment, root cause analysis, corrective actions, and closure activities.
• Provide executive-level communication and status updates for critical customer issues.
• Drive customer satisfaction and quality improvement initiatives.

• Apply risk-based methodologies to identify and mitigate product quality risks.
• Facilitate structured problem-solving activities using methodologies such as:
• 8D
• DMAIC
• FMEA
• Fault Tree Analysis
• Root Cause Analysis
• Drive systemic corrective and preventive actions.
• Champion quality culture and operational excellence initiatives.

• Bachelor's degree in Engineering, Quality, Reliability, or related technical discipline.
• Master's degree preferred.

• 15+ years of experience in Quality, Reliability, Engineering, or Semiconductor Equipment Manufacturing.
• Proven experience in New Product Introduction (NPI) and Product Lifecycle Management.
• Experience leading customer quality escalations and complex cross-functional problem-solving efforts.
• Strong understanding of semiconductor equipment systems and reliability engineering principles.

• Product Quality Management
• Reliability Engineering
• FMEA Facilitation
• Statistical Analysis and SPC
• Root Cause Analysis
• Product Qualification and Validation
• Reliability Modeling and Apportionment
• Customer Quality Management
• Risk Assessment and Mitigation
• Quality Management Systems (QMS)

• Strong cross-functional leadership and influencing skills.
• Excellent executive communication and presentation capabilities.
• Ability to drive alignment across engineering, operations, and business organizations.
• Customer-focused mindset with a bias toward action and issue resolution.
• Strategic thinker with strong analytical and problem-solving skills.

This role requires approximately 40% travel internationally.