Senior Engineer I, Field Service

Job's Mission

As a Senior Field Service Engineer at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations.

What You Will Be Working On

• Perform installation, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
• Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
• Interpret and utilize electronic and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and process improvements as required.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex issues and improve equipment performance.
• Adhere to all safety procedures and maintain a safety-first mindset while working with semiconductor manufacturing equipment and facilities.
• Travel domestically and internationally (25–75%) to support customer installations and service requirements.

What We Are Looking For

• Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 5+ years of field service, customer support, or semiconductor manufacturing experience involving complex capital equipment.
• Strong troubleshooting skills with complex microprocessor-controlled electro-mechanical systems.
• Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Experience performing preventative maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and common diagnostic tools.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently with limited supervision and thrive in a team environment.
• Customer-focused mindset with a positive, professional attitude.

What Sets You Apart

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF-induced plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling or working around toxic and/or flammable gases and chemicals in semiconductor environments.
• Knowledge of structured problem-solving methodologies and root-cause analysis techniques.
• Proven ability to build strong customer relationships and deliver exceptional service in demanding production environments.