Engineer II, Global Product Support

Full Timejunior

US > Arizona > PhoenixPosted 17 days ago

Role Overview

Assembly is hiring a entry-level Engineer II, Global Product Support. This is a full-time role in US > Arizona > Phoenix. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Be the Expert Others Rely On—Advance EPI Technology at ASM

Global Product Support Engineer

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

In this role, you’ll serve as the go‑to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

What You’ll Do

As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
Support customer installations and deliver technical training when deeper expertise is required
Engage directly with customers to resolve highly technical issues and ensure optimal system performance
Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

What We’re Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

Proven experience diagnosing and resolving complex technical issues
Minimum 3 years of experience in semiconductor manufacturing environments
Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
Strong understanding of electro‑mechanical systems and software‑driven equipment
Excellent analytical and problem‑solving skills
Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
Strong presentation skills and comfort leading technical discussions
Willingness and ability to travel locally and internationally up to 50%
Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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Frequently Asked Questions

How do I apply for the Engineer II, Global Product Support position at Assembly?

Use the Apply button above to submit your application directly to Assembly. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Engineer II, Global Product Support position at Assembly located?

This position is based in US > Arizona > Phoenix. Assembly has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Engineer II, Global Product Support at Assembly earn?

Assembly has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Engineer II, Global Product Support role at Assembly posted?

This role was posted on July 6, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Engineer II, Global Product Support role at Assembly entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Assembly has listed.