Order Fulfillment and Transport Dispatch Supervisor

Job Summary

The Order Fulfillment and Transportation Supervisor supports the Order Fulfillment and Transportation Manager in overseeing daily operations related to warehousing, order fulfillment, and transportation of cannabis products. This role is responsible for coordinating the secure, compliant, and efficient delivery of products between licensed facilities and to retail or wholesale customers.

Key responsibilities include supervising the vault team in picking and preparing packages, assisting drivers to ensure timely and accurate deliveries, and maintaining operational compliance with state and company regulations. The Supervisor also monitors employee time and attendance, ensuring workforce efficiency and adherence to schedules.

Essential Job Functions

• Complete and maintain all required transportation documentation, including manifests and METRC compliance packages.
• Maintain daily communication with drivers to ensure accuracy and timeliness of all deliveries.
• Oversee execution of local and statewide deliveries, ensuring all routes are completed on schedule; most deliveries require same day return to the facility.
• Assist with planning and coordination of driver routes, accommodations, and schedules as needed.
• Perform regular digital inventory audits to verify recordkeeping accuracy, ensure compliance, and reconcile discrepancies.
• Ensure ongoing compliance with state and local cannabis regulations by auditing and verifying METRC inventory data.
• Serve as a key communication point between external customers, internal departments, and the sales team regarding order and delivery status.
• Manage daily order fulfillment operations, including picking, packing, and preparation of products within the vault.
• Coordinate transportation logistics, ensuring drivers have accurate routing, manifests, and compliance documentation.
• Supervise fulfillment and transportation staff, providing daily direction, performance feedback, and support.
• Maintain accurate and up-to-date records related to deliveries, inventory accuracy, and regulatory compliance.
• Monitor and manage employee time, attendance, and scheduling to ensure appropriate staffing and operational efficiency.
• Ensure all transportation and fulfillment activities are executed in accordance with state, local, and internal company regulations and SOPs.
• Collaborate cross-functionally with operations, inventory control, compliance, and sales departments to ensure smooth execution of order and delivery processes.

Other Job Responsibilities

• Updating internal systems to communicate changing statuses of completed orders, deliveries, schedules, etc.
• Responsible for reading and understanding all state and company policies regarding inventory control and audits.
• Pull stock, sticker containers, build and bin orders, and close all work orders with great accuracy and efficiency.
• Quality assurance that all finished goods that are to be sent out ensure 100% compliance with orders
• Capture all necessary signatures to properly complete paperwork
• Accurate recording and reporting of daily transaction

Minimum Job Requirements

• Knowledge of METRC and Biotrack software
• Must be at least 25 years old, able to pass a background check, and have a valid driver's license and clean driving record.
• Must have minimum of high school diploma or GED
• A minimum of 3+ years of customer service experience with responsibility for order tracking, problem resolution and customer interface preferred
• Proficient in Microsoft Office, GPS systems, and mobile communication tools.
• Full knowledge of all applicable laws, regulations, and requirements to always keep the facility at 100% compliance, this includes being up to date on any changes to current applicable laws/regulations
• Must be and remain compliant with all regulatory requirements for working in the cannabis industry
• Must be able to obtain and retain a Registered Agent Card issued by the state of operation
• Prior experience in cannabis logistics or secured transport, including knowledge of METRC or similar track-and-trace systems.
• Familiarity with fleet management software and route optimization tools.

Preferred Job Requirements

• Four-year college degree in business, marketing, or equivalent combination of education and experience
• Strong oral and written communication skills
• Self-starter who brings a level of passion, enthusiasm, and focus to their day-to-day work
• Strong attention to detail, including the ability to keep accurate records

Company Overview

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.