Programs and Operations Manager

Title:

Programs & Operations Manager

Tenure:

Full Time, Permanent

Salary:

$65,000/annually

Location:

Work from Home (WFH) with occasional in-office days at Arrow, and event attendance required

Direct Reports

: Interns and Volunteers

Position Overview

• We are seeking a strategic, entrepreneurial, and execution-driven Director of Programs & Operations to lead the growth and operational success of our Gala (Awards Ceremony), artist membership programs, educational initiatives, and community engagement efforts.
• This role combines program strategy, financial oversight, sponsorship development, grant management, and operational leadership. The ideal candidate is both a visionary planner and a hands-on executor who can drive profitability while strengthening artist engagement and community presence.

Key Responsibilities

Program Strategy & Gala Leadership

• Build and strategize the long-term vision and growth of the Gala (Awards Ceremony).
• Increase membership sign-ups and develop ongoing mentorship and educational pathways for artists.
• Oversee planning and execution of the annual Gala, ensuring financial and operational success.

Financial Planning & Operations

• Lead annual budget planning and develop strategic profit & loss forecasts.
• Provide ongoing financial updates and performance presentations to ownership.
• Drive initiatives that contribute to positive EBITDA and sustainable growth.

Sponsorships & Partnerships

• Develop, network, and solidify corporate sponsorships and strategic partnerships.
• Create sponsorship packages and revenue-generating opportunities aligned with brand goals.

Programs & Member Engagement

• Build and execute monthly showcases for members.
• Develop and implement educational classes and workshops to support artist development and long-term succession planning.
• Expand membership engagement through value-driven programming.

Grant Management

• Identify and apply for relevant grants to support operations and program growth.
• Ensure compliance and reporting requirements for awarded grants.

Volunteer & Team Leadership

• Create and manage a structured volunteer program to support the Gala, showcases, classes, and daily operations.
• Oversee interns and volunteers, providing direction, accountability, and mentorship.

Marketing & Social Media

• Manage and grow social media platforms to increase engagement, visibility, and membership.
• Develop campaigns to promote events, classes, and organizational milestones.

Qualifications

• 3–5+ years of experience in program management, event leadership, nonprofit operations, arts management, or related field.
• Experience with budget management and P&L oversight.
• Proven success in sponsorship development, partnerships, or fundraising.
• Strong organizational, leadership, and communication skills.
• Experience managing volunteers, interns, or small teams.
• Comfortable working independently in a remote environment while attending key events and occasional office days.

What We’re Looking For

• Strategic thinker with operational discipline
• Revenue-minded and growth-focused
• Strong relationship builder
• Highly organized and execution-oriented
• Passion for arts, mentorship, and community development