Customer Success Manager for CloudHealth

Position: Customer Success Manager for CloudHealth

About Us: Arrow Enterprise Computing Solutions (ECS), part of Arrow Electronics, is dedicated to delivering innovative IT solutions to tackle complex business challenges. Our focus on value-added distribution, business consulting, and channel enablement ensures that we help businesses accelerate growth, enhance operational efficiency, and transform in an ever-evolving market.

About CloudHealth: As the leading FinOps automation platform for cost optimization in the cloud, CloudHealth enables users to maximize savings across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud. Our goal is to streamline operations, allowing customers to save money without the burden of manual tasks. We pride ourselves on a transparent culture that supports work-life balance, where leadership shares information openly.

Role Overview: We are seeking a dynamic Customer Success Manager to manage, renew, and expand relationships with assigned customers and partners in North America. You'll work collaboratively in a talented team of CSMs to ensure customer satisfaction and growth.

Responsibilities

• Develop and maintain strong, value-driven relationships with customers and partners.
• Execute customer success strategies to secure renewals and drive revenue growth, exceeding targets.
• Lead customer engagement through regular virtual or in-person meetings, including Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Manage activities using our processes and systems effectively.
• Maintain a healthy and predictable revenue pipeline in the CRM, taking corrective actions as necessary.
• Collaborate with cross-functional teams—technical account management, marketing, product, and operations—to enhance the customer journey.
• Work with leadership to improve the CSM processes for increased efficiency and customer satisfaction.
• Stay updated on industry trends, best practices in FinOps, and emerging technologies.

Qualifications

• Proven experience in SaaS or cloud solutions sales with a history of exceeding quotas in Enterprise and strategic accounts.
• A proactive mindset focused on renewal and expansion opportunities.
• Deep knowledge of Enterprise software, cloud ecosystems (AWS, Azure, Google Cloud), and how they operate.
• Outgoing and positive individual who fosters a high-performance team culture.
• Self-aware and receptive to feedback, demonstrating a growth mindset.
• Strong technical acumen for engaging with technical stakeholders.
• Skilled at networking to create opportunities and partnerships.
• Comfortable and effective in a fast-paced, transformational environment.
• Experience with FinOps, SAM, or ITAM products/services is a plus.

Work Arrangement: This position is fully remote with occasional travel to Arrow office locations as needed.

Compensation and Benefits: At Arrow, we understand the importance of financial rewards and comprehensive benefits. We offer competitive compensation, including various plans and a robust benefits package.

• Medical, Dental, Vision Insurance
• 401k with Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off, including sick, holiday, and vacation
• Tuition Reimbursement
• Opportunities for Growth
• And much more!

Annual Hiring Range/OTE: $151,600.00 - $175,000.00

The actual compensation offered to candidates may vary based on geographic location, work experience, education, and skill level. The pay ratio between base pay and target incentive will be finalized at the time of the offer.

Location: US-IL-Illinois (Remote Employees)

All remote work employees may be required to visit the nearest designated Arrow office for work-related purposes at the Company's discretion.

Time Type: Full time

Job Category: Sales

EEO Statement: Arrow is committed to equal employment opportunities for all applicants. All candidates will be considered without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, or disability.

This job posting is for existing vacancies. We anticipate this requisition will be open for a minimum of five days, though it may remain open longer. We encourage prompt applications.