Job Description
What You'll Do
- Learn the HASTUS system to provide ongoing support to the Bus and Rail Scheduling Operations teams
- Review security scan results and develop mitigation steps for vulnerabilities at the server and application levels
- Manage provisioning, installation/configuration, operation, and maintenance of computer hardware/software and infrastructure
- Assist and lead teams in migrating existing environments to the cloud using technologies like Azure and OCI
- Ensure systems adhere to agency policies, standards, and guidelines
- Perform systems administration, engineering, provisioning, operations, support, maintenance, and research for continual innovation
- Conduct daily system monitoring to verify hardware integrity, server resources, systems availability, and key processes
- Review system and application logs and verify completion of scheduled jobs like backups
- Perform regular security monitoring to identify potential intrusions
- Handle daily backup operations and file archival/purge as needed
- Manage user accounts, including creation, modification, and deletion upon request
- Provide Tier III/other support as needed and troubleshoot issues
- Diagnose and recover from hardware or software failures, while effectively communicating with stakeholders
- Apply OS patches and upgrades regularly, updating administrative tools/utilities as required
- Configure and add new services as necessary
- Maintain operational documentation and perform performance reporting for capacity planning
What You'll Need
Required:
- 8+ years of experience managing Windows and Linux systems
- 8+ years of experience upgrading, installing, and configuring application software and hardware
- 8+ years of experience in troubleshooting and providing technical support for servers and networks
- Strong problem-solving and communication skills
- Excellent organizational and time-management skills
- Master’s degree in computer science or a related field, or equivalent experience
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