Service Advisor (Automobile Industry )

Customer Service & Relationship Management

• Greet customers and understand vehicle-related concerns and service requirements.
• Conduct preliminary vehicle inspections and accurately record customer complaints.
• Explain service recommendations, repair requirements, estimated costs, and delivery timelines.
• Maintain regular communication with customers regarding service progress and approvals.
• Ensure a high level of customer satisfaction throughout the service process.

Service Coordination

• Prepare job cards and allocate work to technicians as per service requirements.
• Coordinate with workshop supervisors and technicians to ensure timely completion of repairs.
• Monitor vehicle status and ensure adherence to delivery commitments.
• Arrange road tests when necessary to verify customer concerns and repair quality.

Sales & Revenue Generation

• Promote value-added services, annual maintenance contracts, accessories, and extended warranties.
• Identify upselling and cross-selling opportunities.
• Achieve service revenue and customer retention targets.

Documentation & Reporting

• Maintain accurate service records, customer histories, and job card documentation.
• Process invoices, warranty claims, and service-related paperwork.
• Update CRM and dealer management systems with relevant customer and vehicle information.

Quality & Compliance

• Ensure compliance with manufacturer service standards and dealership processes.
• Follow up with customers after service completion to gather feedback and resolve concerns.
• Handle customer complaints professionally and coordinate issue resolution.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person