Senior Customer Success Manager
Apport Software Solutions Private LimitedRole Overview
Apport Software Solutions Private Limited is hiring a Senior Customer Success Manager. This is a full-time role in Mumbai. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Sr. Customer Success Manager
Department: Customer Success
Location: Mumbai
Experience Required: 2-3 Years
About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.
DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.
For more details, check out our website : https://doubletick.io
Job Overview:
We are looking for a Customer Success Manager who is eager to build a career in customer success by supporting customer relationships and ensuring customers have a positive experience with our products and services. The candidate will work closely with clients based in the UAE. This role focuses on day-to-day customer engagement, coordination, and execution while working closely with senior Customer Success team members to help customers achieve value and satisfaction.
Your key competencies should consist:
Customer Support & Engagement:
● Support assigned customer accounts under the guidance of senior Customer Success Managers
● Assist with customer onboarding activities and ensure smooth adoption of products and services
● Respond to customer queries and coordinate with internal teams for timely resolution
● Maintain regular communication with customers to ensure satisfaction & engagement
Customer Ownership & Growth:
● Own key strategic or enterprise customer accounts
● Oversee customer onboarding, adoption, renewals, and expansion strategies
● Conduct Quarterly Business Reviews (QBRs) with key customers
● Proactively identify churn risks and lead retention initiatives
● Partner with Sales and Account Management teams on upsell and cross-sell opportunities
Cross-Functional Collaboration:
● Act as the voice of the customer internally
● Work closely with Product, Engineering, Sales, and Support teams to address customer feedback and feature requests
● Align customer success strategy with company goals and product roadmap
Metrics & Reporting
● Track and report key customer success metrics: retention, churn, NPS, CSAT, adoption, and revenue expansion
● Use data and insights to improve customer experience and team performance
● Present customer success insights and performance updates to leadership
Required Skills & Qualifications:
● 2-3 years of experience in Customer Success, Account Management, or Client Services
● Strong experience managing mid-market or enterprise customers
● Excellent stakeholder management and communication skills
● Experience with CRM and CS tools (Salesforce, HubSpot, Gainsight, Zendesk, etc.)
● Strong analytical and problem-solving mindset
● Customer focused mindset with a positive and proactive attitude.
● Experience managing retention and upselling
Preferred Qualification:
● Experience in B2B SaaS or technology-driven organizations
● Experience handling renewals, negotiations, and commercial discussions
● Exposure to global customers and cross-functional teams
● Familiarity with automation, dashboards, and customer health scoring models
Why Work With Us?
● Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.
● Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.
● Career Flexibility – Explore transitions into roles like Product Manager and beyond.
● Supportive Culture – Work with a friendly, approachable team and management that values people.
● Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.
● Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.
● Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.
Frequently Asked Questions
How do I apply for the Senior Customer Success Manager position at Apport Software Solutions Private Limited?
Use the Apply button above to submit your application directly to Apport Software Solutions Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Customer Success Manager position at Apport Software Solutions Private Limited located?
This position is based in Mumbai. Apport Software Solutions Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Customer Success Manager at Apport Software Solutions Private Limited earn?
Apport Software Solutions Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Success Manager role at Apport Software Solutions Private Limited posted?
This role was posted on May 27, 2026 (24 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Success Manager role at Apport Software Solutions Private Limited require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Apport Software Solutions Private Limited lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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