Company Description

Speedy Transport Group is a trusted and reliable transportation services provider committed to delivering efficient and cost-effective solutions. With a strong presence in the industry, Speedy Transport Group is known for its dedication to timely shipments, customer satisfaction, and innovative logistics. Operating with a focus on excellence, inclusivity, and teamwork, the company thrives as a service-oriented organization offering dynamic career opportunities for its employees. Speedy Transport Group fosters a culture of collaboration and innovation, ensuring the continued growth and success of its team.

Role Description

This is a full-time, on-site role for a Call Center Specialist located in the Greater Edmonton Metropolitan Area. The Call Center Specialist will handle inbound and outbound calls, provide exceptional customer service, and resolve customer inquiries promptly and professionally. Responsibilities include managing customer accounts, troubleshooting client issues, and addressing concerns efficiently. The specialist will also record and update customer information, ensuring accuracy within internal systems, and collaborate with team members to maintain high service standards in a fast-paced environment.

Qualifications

• Strong Customer Support and Customer Service skills to effectively assist and resolve customer inquiries
• Excellent verbal and written Communication skills for professional interactions
• Experience in Contact Centers or similar environments is preferred
• Proficiency in Computer Literacy, including familiarity with CRM systems, email, and data entry tools
• Ability to handle high-pressure situations while maintaining a positive and empathetic attitude
• Strong organizational and problem-solving skills to ensure resolution of complex issues
• High school diploma or equivalent (additional education in a relevant field is a plus)
• Previous experience in the transportation or logistics sector is an advantage but not required