Operations Manager, Lending services, GCC

InstitutionalAt ANZ, you are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing you with great opportunities to build your technical expertise and your career.

Role Overview:

• Assist the Lending Processing Manager from a Lending operational perspective
• Interact with customers/agents and co-ordinate among the Hub and/or in-country teams to deliver loan fulfillment and life cycle management services
• Support the team on other global/regional initiatives as and when required
• Strong knowledge of Commercial Lending is mandatory for this role
• Requires strong stakeholder management, operational planning & execution, team management, and operational controls

Key Responsibilities:

• Manage cost ensuring effective unit cost control
• Identify and improve efficiency and effectiveness within the teams
• Work with the Function Head and IIB Execs and Senior Execs to establish and execute the strategic plan and direction for the team in Bangalore
• Reduce Cost to Serve
• Ensure teams meet customer charter measures, including definitions, measures, and controls
• Ensure quality outcomes are delivered, in line with SLAs, to maximize customer satisfaction
• Drive changes effectively ensuring BAU is well managed at all times
• Ensure adherence to ANZ policies, processes, and external regulatory/legislative requirements
• Bring together multiple business functions, streamlining processes and maximizing customer experience
• Identify and implement ongoing improvements to reduce operating costs
• Manage operational risks closely ensuring risks are proactively identified and minimized
• Ensure adherence to accreditation framework without any deviations from the standards established
• Manage turnover and engagement
• Manage talent pipeline and leadership development
• Support senior management to drive a performance management culture
• Promote diversity and inclusion
• Maintenance of Rating 2 or better in the Audit and manage any issues until resolved
• Identify trends, risks & issues; resolve and/or report and escalate them as required
• Ensure all services delivered comply with ANZ Group governance requirements, policies, processes, and standards and with legal & regulatory requirements

Qualifications Required:

• Strong problem-solving, analytical & decision-making ability - able to make sound decisions under pressure
• Good understanding of GLP and Loan IQ application
• Strong organizational skills and ability to manage multiple initiatives at one time
• Ability to work in a team environment as well as independently
• Able to build strong, open & collaborative working relationships
• Strong leadership and people management experience
• Strong focus on the customer experience

If you join us at ANZ Bengaluru, you will be part of a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data, and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We are proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

ANZ offers a range of flexible working options, including hybrid work, and benefits including access to health and wellbeing services. We are committed to building a diverse workplace and welcome applications from everyone. Please let us know about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, inform us how we can provide you with additional support.

To find out more about working at ANZ visit [ANZ Careers](https://www.anz.com/careers/). You can apply for this role by visiting ANZ Careers and searching for reference number 94664.

Job Posting End Date: 19/05/2025, 11.59pm (Melbourne Australia) InstitutionalAt ANZ, you are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing you with great opportunities to build your technical expertise and your career.

Role Overview:

• Assist the Lending Processing Manager from a Lending operational perspective
• Interact with customers/agents and co-ordinate among the Hub and/or in-country teams to deliver loan fulfillment and life cycle management services
• Support the team on other global/regional initiatives as and