Role Overview
Andrew Peller Limited is hiring a mid-level National Customer Contact Centre Representative. This is a full-time role in CA. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The National Customer Contact Centre Representative delivers an exceptional customer experience by overseeing the seamless and timely delivery of wine shipments that consistently meet—and exceed—customer expectations. In this dynamic role, you will manage the end-to-end administration of both internal and external orders, ensuring accuracy, efficiency, and proactive communication at every stage. You will also build and nurture strong relationships with stakeholders, acting as a trusted partner while expertly navigating and executing established operational processes to keep orders flowing smoothly from start to finish.
This Teammate Will Be Responsible For
- High level of product knowledge
- Process customer orders and inquiries in a timely manner.
- Process customer returns and credits in a timely manner.
- Suggest additional and/or alternative products to meet customer needs.
- Build relationships with customers via telephone and email.
- Effectively communicate with a national customer base with diverse and unique needs.
- Adept at complaint resolution, autonomous decision making within set parameters and understanding the complaint elevation process.
- Support management and trade channel managers through feedback.
- Create and validate upload and import files for order management interfaces.
- Investigate and resolve undeliverable and returned shipments with delivery companies and customers.
- Follows safe work procedures and practices and reports all unsafe working conditions / hazards to their reporting Manager.
The Skills, Knowledge And Education This Teammate Will Bring
- Post-secondary diploma
- French/English bilingualism is an asset
- Best in Class customer service skills
- Congenial, pleasant and tactful and able to maintain composure under stressful conditions
- Exceptional computer skills and knowledge
- Adept at complaint resolution and autonomous decision making.
- Accuracy and attention to detail
- Ability to multi-task
The salary range for this role is $45,000 - $50,000 with final compensation based on qualifications and experience.
Frequently Asked Questions
How do I apply for the National Customer Contact Centre Representative position at Andrew Peller Limited?
Use the Apply button above to submit your application directly to Andrew Peller Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the National Customer Contact Centre Representative position at Andrew Peller Limited located?
This position is based in CA. Andrew Peller Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a National Customer Contact Centre Representative at Andrew Peller Limited earn?
Andrew Peller Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the National Customer Contact Centre Representative role at Andrew Peller Limited posted?
This role was posted on June 8, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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