As a skilled Senior Technical Writer at Ivanti, you will play a crucial role in transforming complex concepts into clear, engaging content for users worldwide. Your work will empower enterprise administrators and end-users to maximize the potential of Ivanti's innovative IT solutions. By focusing on developing best-in-class documentation and learning resources, you will ensure that customers understand, adopt, and appreciate our products, ultimately driving trust, satisfaction, and success for organizations globally. **Key Responsibilities:** - Design, develop, and maintain comprehensive product documentation, including administrator, installation, deployment, end-user, and developer guides (including API documentation), release notes, and more. - Create engaging multimedia assets such as audio and video tutorials to enhance user experience and learning. - Collaborate with fellow writers and cross-functional teams to plan, manage, and deliver release-based documentation projects. - Gather insights from subject matter experts (SMEs) and collaborate closely with scrum, UX, and localization teams to maintain accurate, effective, accessible, and globally relevant content. - Write, edit, and peer-review content with a focus on clarity, consistency, and adherence to Ivanti's standards. - Monitor user feedback and continuously improve content to better serve customers' needs. - Support localization for international markets and contribute to ongoing initiatives to drive documentation innovation. **Qualifications Required:** - Bachelors degree in Engineering, English, or a related field. - 5-10 years of technical writing experience in the software industry, preferably SaaS. - Expertise in modern authoring tools such as Madcap Flare or similar XML editors, and experience working with GitHub and Azure DevOps. - Strong knowledge of Agile methodology and software development workflows. - Excellent written communication skills with a natural, approachable style and exceptional attention to detail. - High level of curiosity and ability to quickly grasp complex technical concepts. - Familiarity with SEO, Google Analytics, Power BI, and usability best practices. - Ability to independently manage projects, prioritize deliverables, and meet deadlines. - Collaborative mindset with a global perspective, valuing diverse perspectives and teamwork. - Experience with multimedia creation (e.g., Camtasia), UX writing, and accessibility standards is a strong plus. - Familiarity with endpoint management, service/asset management, HTML, CSS, Pendo, WalkMe, or Whatfix is beneficial. Ivanti offers a remote-friendly environment with flexible schedules, competitive compensation and benefits, global team collaboration, learning and development opportunities, and a culture that promotes equity and belonging. By joining Ivanti, you will contribute to elevating Everywhere Work by securing, managing, and automating IT for organizations worldwide. If you are ready to make your mark and shape the future of Everywhere Work, apply today and be part of a team dedicated to innovation and inclusivity. As a skilled Senior Technical Writer at Ivanti, you will play a crucial role in transforming complex concepts into clear, engaging content for users worldwide. Your work will empower enterprise administrators and end-users to maximize the potential of Ivanti's innovative IT solutions. By focusing on developing best-in-class documentation and learning resources, you will ensure that customers understand, adopt, and appreciate our products, ultimately driving trust, satisfaction, and success for organizations globally. **Key Responsibilities:** - Design, develop, and maintain comprehensive product documentation, including administrator, installation, deployment, end-user, and developer guides (including API documentation), release notes, and more. - Create engaging multimedia assets such as audio and video tutorials to enhance user experience and learning. - Collaborate with fellow writers and cross-functional teams to plan, manage, and deliver release-based documentation projects. - Gather insights from subject matter experts (SMEs) and collaborate closely with scrum, UX, and localization teams to maintain accurate, effective, accessible, and globally relevant content. - Write, edit, and peer-review content with a focus on clarity, consistency, and adherence to Ivanti's standards. - Monitor user feedback and continuously improve content to better serve customers' needs. - Support localization for international markets and contribute to ongoing initiatives to drive documentation innovation. **Qualifications Required:** - Bachelors degree in Engineering, English, or a related field. - 5-10 years of technical writing experience in the software industry, preferably SaaS. - Expertise in modern authoring tools such as Madcap Flare or similar XML editors, and experience working with GitHub and Azure DevOps. - Strong knowledge of Agile methodology and soft