Job Description
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Operations Manager, Process Innovation
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.
Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As an Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives.
In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.
The ideal candidate has a bias towards action, a strong sense of ownership,
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